Why didn’t I get my refund?

slou33

I placed an order using clearpay.
I paid my first instalment and returned it.
I got notification from clearpay last Monday at 2am saying they had sent the £40.00 refund back to my debit card and it would show within 5-7 business days.
it hasn’t appeared.
clearpay say they have refunded it last Monday and won’t do anything else.
Whilst looking on Twitter a lot of people over the last year have said this has happened to them with clearpay.

Is there anything I can do?
or have I lost my £40.00?
What do you think has happened ?
I returned things on Monday to H&M in store and it was back in my bank yesterday…refunds have never taken this long from anywhere.

jon81uk

It has barely reached 7 business days.
Contact them tomorrow if you still haven't received anything and see what they say.

slou33

I’ve never had a refund take that long.
it was sent to my card last Monday surely it would have credited by now considering another refund was done 7 days later and went in the day after 

400ixl

Check with your bank as to whether it has hit their system yet. That way at least you will know who the problem lies with.

born_again

Ask Clearpay for the ARN (acquirer reference number) time & date of the transition. Then pass that to your bank if it has not appeared.

Have you had a new card between purchase & refund?

slou33

No new card 
I’ve had other refunds since clear pay apparently refunded me and they’ve gone back in my account fine.