lastminute.com refusing to re-send refund voucher to an alternative email address

fireflyjayne

Hello, this is my first post so apologies if it is not in the correct category.

I had a refund voucher from lastminute.com. Unfortunately I did not save it anywhere and then the email account I was using (my student one) got deleted so I can no longer access it. So far my fault, but life was difficult at the time.

I logged in to my lastminute.com account and added an alternative email address, and validated it. I then spoke to someone using their chat function who said they could re-send the voucher there, but I would need to send the invoice and credit card statement to customer services. I did this, and they replied saying I have to email from the original address as it's a security issue. I cannot do that. 

Are there are rights covering me, that I can cite to get them to re-send the voucher to a different email? It all just seems so bizarre, considering I can still log in to my account and everything is there (booking etc), except the actual voucher code. Any advice greatly appreciated!

Aylesbury_Duck

Ask them if there's another way you can prove your identity.  Presumably they can invalidate the voucher code they originally sent out?

fireflyjayne

Aylesbury_Duck said:

Ask them if there's another way you can prove your identity.  Presumably they can invalidate the voucher code they originally sent out?

I will try that, thank you!