Are fitted bedrooms (Shaps, Hammonds, etc) covered under the Consumer Rights Act

Susie1968

I have a panel that is damaged which I wasn't informed about and which they company have installed in a wardrobe and covered up to disguise/hide
I would therefore say they are not of satisfactory quality but not sure if they fall under the Consumer Rights Act

Thank you 

powerful_Rogue

When was this purchased/fitted? What was said when you contacted them?

Susie1968

powerful_Rogue said:

When was this purchased/fitted? What was said when you contacted them?

Was completed/fitted yesterday.  Wasnt told until after completion/sign off!
Writing complaint letter now so dont know whether to quote Consumer Rights Act

powerful_Rogue

Susie1968 said:

powerful_Rogue said:

When was this purchased/fitted? What was said when you contacted them?

Was completed/fitted yesterday.  Wasnt told until after completion/sign off!
Writing complaint letter now so dont know whether to quote Consumer Rights Act

Why not just speak to them first before going in all guns blazing quoting the CRA.

You catch more flies with honey then you do vinegar.

Aylesbury_Duck

As above, just call them in the morning and explain the problem. You are covered under the CRA and they will probably know that.

Jenni_D

As above - yes, you are covered under the CRA 2015 as this covers both goods and services (and your contract will have been a mix of both).

pinkshoes

Susie1968 said:

I have a panel that is damaged which I wasn't informed about and which they company have installed in a wardrobe and covered up to disguise/hide
I would therefore say they are not of satisfactory quality but not sure if they fall under the Consumer Rights Act

Thank you 

They have to be of satisfactory quality which they are not. Just phone then tomorrow and get them to come back and fix it. 

If they refuse, them you can start quoting rights at them.

Ergates

Susie1968 said:

I have a panel that is damaged which I wasn't informed about and which they company have installed in a wardrobe and covered up to disguise/hide
I would therefore say they are not of satisfactory quality but not sure if they fall under the Consumer Rights Act

Thank you 

They are covered under the CRA with respect to damaged goods.

IvanOpinion

We got a bedroom unit fitted about 4 years ago.  The fitter accidentally chipped the edge of one of the doors.  He was the one that pointed it out to us.  He apologised and said he already had a replacement on order, but it might take a few weeks.  No problem! 

Contact the firm first, point it out and say you would like the panel replaced.  A good company will not argue this, although they may send someone out to inspect it.  Good luck and hopefully you get it sorted.

the_lunatic_is_in_my_head

Goods should be of satisfactory quality which includes the below, hopefully they change the panel without a fuss.


https://www.legislation.gov.uk/ukpga/2015/15/section/9/enacted

(3)The quality of goods includes their state and condition; and the following aspects (among others) are in appropriate cases aspects of the quality of goods—

(a)fitness for all the purposes for which goods of that kind are usually supplied;

(b)appearance and finish;

(c)freedom from minor defects;

(d)safety;

(e)durability.