Sofology accept sofa exchange but £600 difference in price now!

charlottelee

Hiya
we took delivery of a 3 seater,2 seater and footstool in September in 2020.no problems up until the sponge on the 3 seater started to collapse and could feel the frame underneath you.they sent engineer out said no problem it needed new inner sponge and was put on order.sponge delivered but due to covid had to wait months for it to be fitted.6 months down the line the same has happened again,same process as before but I asked if a firmer sponge can be supplied but none available for this model.this time they have offered to replace the whole suite,the sponge or credit note for store.

They offered us £1847 credit to look for another suite as I didn’t really want to risk it again with the same model,so went to store to look and to our shock after covid the exact same suite is now £2617.as you can imagine there is hardly any choice as they’ve all jumped up by hundreds which we haven’t got to put towards it.

im not sure if I have any consumer rights etc towards any help with the extra cost eg compensation towards a replacement as it’s going to be 3 months before any delivery of a replacement will arrive.

many thank in advance 

charlotte

screech_78

Your consumer rights entitle you to a repair, replacement or refund. As it’s been more than 6 months from purchase, the refund can be reduced to take into account the use you’ve had of the sofa. I would say you don’t have to accept a credit, however if that’s the full price you paid, it’s more than what consumer rights would afford you. 

Grumpy_chap

charlottelee said:

Hiya
we took delivery of a 3 seater,2 seater and footstool in September in 2020.no problems up until the sponge on the 3 seater started to collapse and could feel the frame underneath you.they sent engineer out said no problem it needed new inner sponge and was put on order.sponge delivered but due to covid had to wait months for it to be fitted.6 months down the line the same has happened again,same process as before but I asked if a firmer sponge can be supplied but none available for this model.this time they have offered to replace the whole suite,the sponge or credit note for store.

They offered us £1847 credit to look for another suite as I didn’t really want to risk it again with the same model,so went to store to look and to our shock after covid the exact same suite is now £2617.as you can imagine there is hardly any choice as they’ve all jumped up by hundreds which we haven’t got to put towards it.

im not sure if I have any consumer rights etc towards any help with the extra cost eg compensation towards a replacement as it’s going to be 3 months before any delivery of a replacement will arrive.

many thank in advance 

charlotte

How long have they given you to spend the credit?

Is it possible that, just after the January sales ended, prices are "full" to get the qualifying period for the next sale discount?  How long until the next sale is likely to happen?

the_lunatic_is_in_my_head

OP as they have repaired it already and it's failed again you can exercise the final right to reject. This means giving them back the sofa for a refund but the refund may be reduced after 6 months to account for ownership. 

If £1847 is what you paid then this might not be too bad despite it being a credit note, this option isn't consumer rights, it's simply two sides agreeing to a compromise. You'd have to ask their cash price and consider what is better for you (their first offer will likely be a low one, it's always worth going back to ask for more than you expect with the hope of meeting at a sensible middle ground).

Your other option is a price reduction and keep the sofa with it's faults accepted but given the sofa is probably not comfortable I can't see that this would be a particularly attractive option.  

charlottelee

Grumpy_chap said:

charlottelee said:

Hiya
we took delivery of a 3 seater,2 seater and footstool in September in 2020.no problems up until the sponge on the 3 seater started to collapse and could feel the frame underneath you.they sent engineer out said no problem it needed new inner sponge and was put on order.sponge delivered but due to covid had to wait months for it to be fitted.6 months down the line the same has happened again,same process as before but I asked if a firmer sponge can be supplied but none available for this model.this time they have offered to replace the whole suite,the sponge or credit note for store.

They offered us £1847 credit to look for another suite as I didn’t really want to risk it again with the same model,so went to store to look and to our shock after covid the exact same suite is now £2617.as you can imagine there is hardly any choice as they’ve all jumped up by hundreds which we haven’t got to put towards it.

im not sure if I have any consumer rights etc towards any help with the extra cost eg compensation towards a replacement as it’s going to be 3 months before any delivery of a replacement will arrive.

many thank in advance 

charlotte

How long have they given you to spend the credit?

Is it possible that, just after the January sales ended, prices are "full" to get the qualifying period for the next sale discount?  How long until the next sale is likely to happen?

They didn’t say how long,I’m going to call and ask as it’s jumped up £600 as have other suites.