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Motability Wheelchair van - nothing but problems
Not sure if consumer rights is the best board or not. Mods move if need be please. I'll try to keep this short. I'm a carer and the person I care for has a wheelchair van through the motability scheme. Van has been in for repair 7 times this year. Ramp rattles and squeaks, ramp moves while being driven and pushes the…
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Beko washing machine faulty want refunds they won't.
Hi all, I bought a beko washing machine and it was delivered today. However it's a pile of junk and leaks in 3 different places. I want to send it back but beko said they need to check it's faulty first before they will give me a refund and will send someone out in 1 week to have a look and it and order parts of nessecary…
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£1000 Will
Hi folks, not sure where to go with this so thought I'd start here. I've just been informed my elderly inlaws engaged a private financial advisor to make some changes to their Will. Small changes, changing my wife's surname to her married name, adding me somewhere, a quick google search told me they would simply need a…
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DFS returns
I bought 2 sofas from DFS Boxit range. This is only available online and is not displayed in any of their stores. I had a video call with a member of staff who explained this to me but said I could return them if not right within 14 days. I asked if there would be a cost and she said it was free. She also told me that if I…
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repair asked for whilst under warranty
we obtained a repair for a dishwasher whilst the item was just within warranty, that company has now been out three times and the product is now out of warranty. The original fault they have been unable to fix (the item develops the same fault a few days after the repair. We are now told that the item is out of warranty so…
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Chronomics BA Refund
Back in September I went on holiday and purchased all my tests from Chronomics, they all arrived fine. I completed and registered my Day 2 test and returned it to them but never received a result. After 2 weeks of back and forth they finally admitted they lost the test and I should apply for a refund, which I did. However…
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Domestic and general EDF Plumbing insurance policy :(
Hi all :) ,I've been paying (about 5 months now) for a domestic and general insurance policy (BOILER,ELECTRICAL WIRING, ELECTRICAL WIRING, DRAINAGE, PLUMBING, PEST INFESTATION,PEST INFESTATION)But unfortunately unable to book a repair in to fix a leak. I have tried for 43 days, since the 18th of October, for several weeks…
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Ageas Law witholding compensation and charging for ATE insurance but not telling us
Apologies if I have posted this in the wrong area, wasn't sure where to post it. Quick backstory, my Nephew was 15 in 2018, and was injured in an accident whilst his Mum was driving. I was his Litigation Friend. After the company ignored all my questions and sorting things like extra physiotherapy that the physio stated my…
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Distance selling regs re Wind Instruments
I have bought my wife a flute for Christmas which I collect today. I enquired with the company about returning i9t if it doesn't suit her. They say for health reasons it can't be returned. Has the law altered due to covid or are they incorrect?
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Broken Blinds
We had new windows installed January 2018. This included, at the rear posh windows with blinds inside the glass panels - we really like that and it is hygienic in the kitchen as no dirt gets caught in the slats etc. because it is sealed. On Halloween night, one of the blinds broke. It was just bad luck as the string…
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Can i return a coffee machine to argos if i have used it?
I bought a dolce gusto coffee
machine from Argos 2 days ago, but didn't realise until after having a look
around after using it a couple of times that the drinks are actually all really
small, the taste isn't that great either. I have had Tassimo’s in the past
and the drinks can be a lot bigger and remember tasting better,…
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Billed for a boundary fence
We have received a bill from our local council for an apparent shared cost for them replacing a boundary fence. Our property is owned and the other is council rented property. Should we need to pay this? Our property is an end terraced house and we have think we should only have the responsibility for the outer fencing and…
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HMRC refund request from 2007!
I have today received an overpayment of tax credits notification of £115 dating back to 2007! Is this right? I’ve no way of checking the details with it being so long ago.
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Whats the deal please?
So let's say you notice that after 1 1/2 years your £1500 television is fading, ghosting, not functioning like it should be but its now out of warranty. You contact a very well known manufacturer and explain that the same problem is being reported many times on social media but said well known company denies its anything…
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Viovet - Missing Goods No Refund
Hi AllI'm looking for help. On the 29th September I purchased three items from a Company called Viovet. The first item which was £130 (horse medicine) was damaged and the contents, the second item was missing, then the wrong item was sent for the third.The total order was £188.47.I contacted Viovet who offered to send a…
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Spa Seekers not wanting to issue a refund or even a voucher after cancellation
Hi all, The following happened to me last week and I have been trying to tackle the situation but at this point the customer service is not even answering my emails. I had booked a spa day for my mum's birthday last Thursday. When booking it I made sure to add a cancellation cover just in case. And I am glad I did since in…
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Can Currys really expect me to pay for this???
Hi everyone, I only purchased our fridge/freezer from Currys in May 2020 and because it's now over 1 year old, they want me to pay to repair it even though it's NOT our fault it's broken. Nothing anyone of my family have done could cause this as it's the only way to open the door! So it's clearly a design fault (or a…
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Import tax and VAT on ancient coin from US
Hi, I'm interested in a coin worth about £250 for sale by a US coin dealer. If I understand the position properly, if I pay by my credit card (the seller accepts VISA) I enjoy section 75 protection so if it doesn't turn up (and he says insured delivery is not available) then my credit card company are jointly liable. So I…
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Car Finance Deal - is this too good to be true?
We are in the process of buying a new car and will be paying by cash/trade in value of our current car. However, the dealer has suggested we take out finance through their provider, make one month's payment (including interest of course) and then cancel the agreement, paying off the balance in full. If we do this then they…
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Booking.com refusing to pay out
Recently I rented my home on via
Booking.com for the COP26 conference in Glasgow. Booking.com took a reservation on the
20th of October and payment for a stay between Sunday 31st of October
and Friday 5th November. I was due to be paid this money 10 days
after departure which was the 15th of November. This did not happen…
