Viovet - Missing Goods No Refund

RupertBear6

Hi All

I'm looking for help.  On the 29th September I purchased three items from a Company called Viovet.  The first item which was £130 (horse medicine) was damaged and the contents, the second item was missing, then the wrong item was sent for the third.

The total order was £188.47.

I contacted Viovet who offered to send a courier to collect.  The courier never arrived.  I raised an issue with Paypal but stupidly the email went into my spam folder and the case was closed.   I've been in touch with Viovet many times and finally on the 22 November they offered to send a full refund within a few days. 

I've done everything by email so I have everything written down.

Guess what, the money still haven't appear.  I contacted them and today they have said because the Paypal resolution was closed I can't have the refund (even though they've put in writing they will refund the money).

I'm so upset that I'm shaking.  I'm looking for advice please?    What do I need to do next.  They also take around 4 days to reply to my emails. 
Thanks

Diamandis

Write a letter before action (google to find template) and claim through small claims court.