-
Debenhams
Hi, does anyone know what my rights are regarding a faulty item that I bought in store during the Debenhams closing down sale please? I bought a duvet for £20. It was in a completely sealed bag. When I opened it, the stuffing was hanging out as a large area hadn’t been sewn and there was also a stain with a strip of…
-
Scaffolder Problem
Hi Another reminder of how cash in hand can ultimately cost more than you might save. We recently hired a scaffolder who quoted me a price for the job, via a WhatsApp message, based on cash. In order to ‘save’ money I agreed. The scaffolder just quoted me a one-off price and we paid on installation; he actually…
-
Getting a refund from Booking.com!
Hi! I’m hoping someone can help me, I’m a complete loss as to what to do. Last year I booked a trip with Booking.com, and had to rearrange due to Covid. This was a non-refundable booking. However, I tried to rearrange for a new date due to restrictions being implemented again during March, and the owner of the property…
-
Ukcps fixed penalty
Just had a parking fine for parking in a free car park with restrictions of no parking between 1130 pm to 1030 am I was there for 12 minutes and never actually left the vehicle plus the kfc whose car park it was wasn’t even open wondering do I have to pay
-
Movers screwed up badly, now threating us after making a complaint and a negative review.
I paid movers for a packing service, unplugging and reconnecting washing machine, disassembly and reassembly of furniture by VISA debit - they required final payment before they unloaded. They damaged the piping while reconnecting the washing machine causing a leak. They 'fixed' it by turning the water off. When we turned…
-
Sofology- Rejection possible after second damaged sofa delivered?
The dates maybe a bit off, but the principles the same: Ordered a 3 + 2 seater leather sofa in June 2020. Delivered in September 2020, arrived with the two seater damaged - ripped on the seat in the corner. Sofology sent out engineer, who subsequently wrote off the sofa. New 3+ 2 order placed with a 14 week delivery…
-
Sharing Banking Details without permission
I recently received a new debit card (from Santander) as my old one had expired. As instructed I activated it in an ATM. Using my mobile I then changed my account details on my Apple Pay, National Lottery account and my Electricity supplier. As a gamer I was on my Xbox the next day and went to purchase credits for a game.…
-
Is it my responsible for this Amazon return?
Hi Last week I bought a lawn mower off Amazon. Its defected and Ive been in communication with the seller and theyve been giving me advise on how to dismantle it and diagnose the issue. After sending them photos it seems that it cant be fixed. Theyve said that Im to return the product directly. What does this involve? Are…
-
ANOTHER PC World problem
Hello... Whilst researching this forum to see if anyone else has had PC World problems, I have been shocked by how many there have been, with many having a far bigger problem than I, so I apologise to them for mentioning what is relatively trivial. I needed to purchase a windows 10 OS due to a HDD failure and needing a…
-
Refusal to replace, repair or refund
Hello people,Just hoping to get any help and ideas from you regarding a problem I'm having with a purchase made last month in a bricks and mortar high street shop.Well, actually, it was my mother who made the purchase and I'm trying to help her with this.On 17th April last month, she made a purchase in a shop for some…
-
Problem with Wickes
I have recently had a designer from Wickes come and measure up my small utility room. The cupboards and larder unit was ordered and delivered. When my fitter installed the larder unit it was too big and had to cut some of the back of larder unit to get it to fit. So the end panel is now too big to fit ( which came…
-
What to do with suspected fake goods
I bought a PS4 controller online. It arrived today and I noticed it had a rough badly finished edge on it. After researching online it would appear that it is not genuine. I bought it from a large wellish known retailer. What should my next steps be? I don't want the item even if it does work. The price was almost the same…
-
Brand New furniture infested with weevils. Infested the flat now
My daughter purchased a brand new desk from a furniture retailer on Ebay. It looked beautiful, and she was really pleased. Within a couple of weeks little black weevils started crawling out from the desk, and have pervaded her whole flat. When she looked back at the photos she had taken when it arrived, she realised she…
-
House of Fraser (HoF)
i bought a black/white shirt from HoF online in addition to other shirts, in an invoice totalling £202.00. Once i received the order, i shipped the order abroad without checking the goods. Unfortunately, the shirt that was supplied was the wrong colour; green/white instead of black/white. I am unable to return the…
-
DFS Five Year Optional Care Cover
Hi, I'd like some help/advice please. In Nov-18 I paid a premium to DFS for 5 Year Optional Care Cover and in Mar-21 requested this is cancelled. To cut a long story short DFS didn't set up the cover (both they and the insurance company have confirmed this). They are offering me a pro rata refund which is the amount I…
-
OLD THREAD
OLD THREAD
-
Supplier failed to deliver - going to cost me £10k + in lost sales
Hi I'd really appreciate some advice. TLDR: A supplier has failed to deliver an essential piece of equipment needed for the opening of my new shop, despite it being paid for and the importance discussed with them. They are ignoring contact. Not receiving this equipment means I cannot open my shop and will miss a large,…
-
Amazon closed my account, what is my next steps?
The backstory here is, I have had an account 4 years never had a problem up to now, yes I have returned the odd item here and there mostly as I have seen it cheaper elsewhere or I changed mind but up till recently had not done so in a long time. My employer authorised some things to work from home such as a desk so I…
-
Car dealership sold the car with service but won't supply evidence
Hi, I brought a car back in Oct 2020, we were told it had been serviced by them (I have correspondence confirming this). A few weeks later I queried why it hadn't been updated on the car, as I had a message come up on the car computer saying service needed. We took it back to them and they said it had been serviced and…
-
Partcelhero Lost Parcel - Not Paying VAT On Item
Hi, I've been having real problems dealing with Parcelhero, and getting a refund for an item they lost back in March. They (via UPS) lost a parcel containing an item I was returning to the vendor i bought for £1350inc VAT - I bought extended insurance on the shipment through their website to cover the full amount including…
