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Sofology- Rejection possible after second damaged sofa delivered?
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lju
Posts: 209 Forumite


The dates maybe a bit off, but the principles the same:
Ordered a 3 + 2 seater leather sofa in June 2020.
Delivered in September 2020, arrived with the two seater damaged - ripped on the seat in the corner.
Sofology sent out engineer, who subsequently wrote off the sofa.
New 3+ 2 order placed with a 14 week delivery timescale.
May 2021, still no new sofas, so I telephoned and was on hold for three hours, before it was answered. Once answered, told Sofa is in stock ready to be delivered.
28 May 2021, new sofas delivered. Delivery driver asked us to check the new two seater as it had been stored underneath other sofas so had feet marks on it. We were advised these would lift over a period of two weeks.
Due to Covid, we left them to install our new sofas. On the way out, the delivery driver said he had fitted the sliders to the legs to help us move them around. We had to remove these from the original sofa, as we have wooden flooring and they just moved when you sat on them.
On moving the three seater sofa away from the wall to take off the sliders we found two holes in the leather, around the size of a one pence piece.
So here, we go again, email sent to Sofology, and the process no doubt starts again.
In all honesty, we have lost faith in the company, Are we still able to reject the sofas? They were paid for by Credit Card and finance provided by Barclays.
Ordered a 3 + 2 seater leather sofa in June 2020.
Delivered in September 2020, arrived with the two seater damaged - ripped on the seat in the corner.
Sofology sent out engineer, who subsequently wrote off the sofa.
New 3+ 2 order placed with a 14 week delivery timescale.
May 2021, still no new sofas, so I telephoned and was on hold for three hours, before it was answered. Once answered, told Sofa is in stock ready to be delivered.
28 May 2021, new sofas delivered. Delivery driver asked us to check the new two seater as it had been stored underneath other sofas so had feet marks on it. We were advised these would lift over a period of two weeks.
Due to Covid, we left them to install our new sofas. On the way out, the delivery driver said he had fitted the sliders to the legs to help us move them around. We had to remove these from the original sofa, as we have wooden flooring and they just moved when you sat on them.
On moving the three seater sofa away from the wall to take off the sliders we found two holes in the leather, around the size of a one pence piece.
So here, we go again, email sent to Sofology, and the process no doubt starts again.
In all honesty, we have lost faith in the company, Are we still able to reject the sofas? They were paid for by Credit Card and finance provided by Barclays.
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Comments
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In short, yes.1
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I'm in a bit of shock here, email sent last night and a telephone call just now from Sofology. They have offered to repair the sofa, we have refused. So, they are making us a new three seater.
Any damage to this one and we will reject the full order. Fingers crossed it's fine.
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