House of Fraser (HoF)

medical

i bought a black/white shirt from HoF online in addition to other shirts,  in an invoice totalling £202.00. Once i received the order, i shipped the order abroad without checking the goods. Unfortunately, the shirt that was supplied was the wrong colour; green/white instead of black/white. I am unable to return the green/white shirt at the moment due to travel ban and very high cost of courier from that country back to the UK. i have asked that HoF kindly send me the correct colour. HoF have insisted that they cannot supply the right colour until i return the wrong coloured shirt. So far this year, i have bought goods worth almost £1000 from HoF. What can i do to get the right colour shirt back in goof faith.
All suggestions and advice welcome. 

JHW1942

If the black/white shirt is of such importance, just order one.  You can sort or sell the wrong one when you're in a position to do so.  I can see why they're not going to send you another shirt if you won't return the first one.

photome

you can return the incorrect shirt for a replacement/refund

[Deleted User]

medical said:

i bought a black/white shirt from HoF online in addition to other shirts,  in an invoice totalling £202.00. Once i received the order, i shipped the order abroad without checking the goods. Unfortunately, the shirt that was supplied was the wrong colour; green/white instead of black/white. I am unable to return the green/white shirt at the moment due to travel ban and very high cost of courier from that country back to the UK. i have asked that HoF kindly send me the correct colour. HoF have insisted that they cannot supply the right colour until i return the wrong coloured shirt. So far this year, i have bought goods worth almost £1000 from HoF. What can i do to get the right colour shirt back in goof faith.
All suggestions and advice welcome. 

 You are not going to get a free shirt 🙄 send back the wrong one and they will replace it. 

user1977

medical said:

i shipped the order abroad without checking the goods. 
All suggestions and advice welcome. 

I would suggest you shouldn't have done this

Can you explain why you did it? If you're reselling it then you're not going to be entitled to consumer rights anyway.

Aylesbury_Duck

I'm guessing that OP is acting as a business, re-selling clothes here and/or abroad.  The use of "invoice" and "shipping the order abroad" is not normal consumer language.  He's sent the wrong colour to his customer who's giving him grief for it, perhaps?

OP, if that is the case, you're not a consumer and even if I'm wrong and you are a genuine consumer, HoF is perfectly entitled to demand the original shirt back before they replace it or refund you.  

user1977

Aylesbury_Duck said:

OP, if that is the case, you're not a consumer and even if I'm wrong and you are a genuine consumer, HoF is perfectly entitled to demand the original shirt back before they replace it or refund you.  

And if they are running a business, they're entitled to ask their customer to return the item...

neilmcl

You're not going to get them to replace with the correct shirt until you've sent the other one back. Why not just buy the black & white shirt and get a refund on the other one when you get it back, but as others have said it sounds like you're running a resale business here and therefore this is not a consumer issue.

medical

Thank you all for your advice. i will buy another shirt and return/ refund when i get a hold of the wrong coloured shirt once travel for leisure is no longer restricted. BTW, i am a consumer and not a seller, i happen to have a brother in law who likes shirts from HoF. Its been a very difficult year for everyone, he is a doctor helping out abroad and has not been able travel back as often as he did before lock down, hence buying his shirts this year. Also, kindly note my  forum name. 

[Deleted User]

medical said:

Thank you all for your advice. i will buy another shirt and return/ refund when i get a hold of the wrong coloured shirt once travel for leisure is no longer restricted. BTW, i am a consumer and not a seller, i happen to have a brother in law who likes shirts from HoF. Its been a very difficult year for everyone, he is a doctor helping out abroad and has not been able travel back as often as he did before lock down, hence buying his shirts this year. Also, kindly note my  forum name. 

 🤣 Your username means nothing. You can call yourself anything you wish

sheramber

medical said:

Thank you all for your advice. i will buy another shirt and return/ refund when i get a hold of the wrong coloured shirt once travel for leisure is no longer restricted. BTW, i am a consumer and not a seller, i happen to have a brother in law who likes shirts from HoF. Its been a very difficult year for everyone, he is a doctor helping out abroad and has not been able travel back as often as he did before lock down, hence buying his shirts this year. Also, kindly note my  forum name. 

You need to return within 28 days of receipt.