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Consumer rights

Archives for November 2019

Purchased Car - Misinformation, False Specifications, Unsafe
Hi everyone, Thanks for reading and posting in advance! On 29/11/2019 I purchased an Audi A5 (2008) from a car dealership for £4,000 via bank transfer. I paid a deposit earlier on in the week to secure the car. I'd driven an A5 of the same year previously so I was quite familiar on what to expect. The dealership was rated…
Pricing Error - Confirmed and Dispatched. Where do I stand?
I ordered a PS4 from Currys the other day for a great price, probably a pricing error. Currys/PC World sent through confirmation emails confirming the order, and dispatch emails from Currys & DPD confirming the dispatch. Money has even been taken out of the account. DPD tracking worked, and it was on its way. The DPD van…
Scottish power illegal entry to my home
Hi I’m not sure if anyone can help with this. My current electricity supplier is Scottish Power. I fell into arrears with them about 2 years ago. To the sum of £118.46 I made an arrangement with them this July of this year and started paying £50 a week to clear which had been going well. My last contact with them was in…
My Hermes and a broken item
I've used MyHermes without problem for a year or so, but last month I used them to deliver a breadmaker, which although packaged up to within an inch of its life arrived trashed. I had to refund the customer in full via ebay and then started processing a refund through hermes insurance, which I'd made sure covered the…
Issues with mobile phone bought from Argos
I really need some advice on what to do next. I bought an iPhone XR 128gb from Argos click and collect. The staff member handled it too me just as a clear cellophane wrapped box with no invoice. I took it home and with out thinking opened it and set it up. While I was checking the settings I realised it was only a 64gb,…
Issues with mobile phone bought from Argos
I really need some advice on what to do next. I bought an iPhone XR 128gb from Argos click and collect. The staff member handled it too me just as a clear cellophane wrapped box with no invoice. I took it home and with out thinking opened it and set it up. While I was checking the settings I realised it was only a 64gb,…
Escalating dispute with dry cleaner
Hello, I gave a jacket to a dry cleaner that was returned to me with a broken zip. When I tried to talk about the issue, the owner got very quickly hostile and insisted, that it can't be her fault. There are several dodgy details to the story and I am absolutely sure that she damaged the jacket, so I am willing to escalate…
House improvement
having messed this up first time round, now posting in recommended format, when reading thread please refer to post #29 onwards • What did you buy? Internal alterations to garage • When did you buy it? Sale agreed April 2019, work started Sept 2019, remaining unfinished • Where from? (internet or in store - it DOES make a…
Refund or replacement refused by sellar due to their 48hour damage report timescale
Hi I'm hoping someone here can advise me of my rights. I know that under consumer rights act 2015 i am entitled to a full refund within 30 days, however, the online company i have purchased bathroom wall panelling from have a 48 hour time limit to report damage/problems. I was not able to check the 2.4m x1m boards myself…
TV warranty company damaged TV
Hi all, I need a little help with this one please, any advice would be greatly received! I purchased a tv from AO eBay in June. It’s a Philips 50PUS6753/12. The TV developed a fault of horizontal black lines and as I had registered it with Philips for their 12 month warranty I informed them of this. They contracted the…
Furniture not arrived yet
Good Morning all Around 6 weeks ago I purchased a chair in a local and reputable furniture store. I paid in full by credit card, I have full confidence in the store. I was promised it would be available in 4 weeks time. This has since been extended by 2 more weeks,and hopefully will arrive next week. As I already have a…
Mothercare/memory makers
Sorry if this isn't the appropriate place but I was struggling to see where better to post this. I need advice please. On Saturday 26th October we took our four day old baby to a Mothercare store to have his hand and feet cast mould made by memory makers. We paid in cash (I know🙈) got our receipt and walked out knowing…
Audi emissions scandal
Hi All My wife and I both own Audi vehicles and we both received letters from Audi wanting to recall our vehicles due to the emissions issue. Neither of us have returned our vehicles, having heard that people who have returned them, have then experienced poor performance However, we have frequently seen "No win, no fee"…
Dishwasher from Currys not working after just 14 months
Looking for some advice please. I purchased a dishwasher via the internet from Currys in July 2018. In Septermber this year, 14 months after purchase, it now doesn't work properly - stopping part way through a cycle. The dishwasher is for my house, and probably gets used once every other day or once every 3rd day. I…
Claiming money from companies with no money
Yesterday I issued the N180 Directions Questionnaire against a car dealership for a faulty vehicle which was sold to me. This morning I received a message from Companies House stating the company I'm taking to court is being struck off and will cease trading. The director has started a new car dealership at the same…
Company cancelling order
I recently brought something online in Black Friday sales at what seemed like a good price, though not so unrealistic it was clearly an incorrect price. The company have taken my money, emailed confirmation of the order, emailed a dispatch confirmation and the delivery company a time slot for delivery. however the order…
Can I insist on compensation instead of repair for damage?
A company delivered some new bedroom furniture and in doing so damaged our wood floor and left a mess after unpacking (which we paid extra for). They have agreed to cover the cost of the repair, but I am concerned that the work would never be like the original and not match an adjacent floor. I'm also annoyed that no…
Item Faulty
Hi, I ordered a bag from Michael Kors in the sale for £180, a few months later bag is broken. They have advised me to send it back as covered by warranty. My issue is once sent back they only issue a refund, Bag now is back to £360. They cant issue replacement they only refund. I can't get a bag similar on their site for…
Composite door problems.
A bit of a long saga this!18 months ago we had a local company install a composite door and 2 side panels, after researching we chose them as the used rehau profile which gets good reviews and what looked like a quality door (esprit) Not long after fitting the door became hard to open, it was found this was due too the…
14 day cooling off period
I booked an inspection of my roof for two days time for the cost of £250 I cancelled it after 12 hours but am still getting charged I thought I had 14 days cooling off but roofer is saying that I don't can anyone clarify?

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Consumer rights

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