Issues with mobile phone bought from Argos

Jojeff

I really need some advice on what to do next. I bought an iPhone XR 128gb from Argos click and collect. The staff member handled it too me just as a clear cellophane wrapped box with no invoice.
I took it home and with out thinking opened it and set it up. While I was checking the settings I realised it was only a 64gb, the phone ime numbers matched those on the box. I checked my order and it was the wrong phone.

Within an hour I returned to store to be told it’s click and collect nothing to do with us, ring Argos themselves. So I went home, couldn’t get through by telephone so went on online chat. They told me I had no right to a refund because it was opened and turned on. Go to the store as it’s there issue.

I direct messaged on twitter by midnight last night they had agreed to refund me the £50 difference between the 2 phones if the store manager agreed.

I heard nothing until 3 pm when I messaged to find out what was decided. They won’t refund because the staff member confirmed they gave me the correct phone in a sealed packet sorry.

What do I do next?

DoaM

Do you have a record of what you actually ordered?

How did you pay? If by credit card then, if Argos won't provide an acceptable remedy, raise a Section 75 claim for Argos' breach of contract.

Jojeff

I did pay by credit card. I was hoping to avoid it going that far. Thank you

born_again

Jojeff wrote: »

I really need some advice on what to do next. I bought an iPhone XR 128gb from Argos click and collect. The staff member handled it too me just as a clear cellophane wrapped box with no invoice.
What do I do next?

Click & collect, your invoice is emailed to you once you have picked up the goods.

boo_star

Surely the price you paid wouldn't match the product you bought?

A 128GB iPhone isn't going to cost anything like a 64GB one

DCFC79

Jojeff wrote: »

I did pay by credit card. I was hoping to avoid it going that far. Thank you

Why do you say that ?

Its a right of yours when using a CC so use the option.

So you told Argos that it isnt the phone you ordered eg ordered a 128GB but received a 64GB ?

timmy963

Seems to be an issue with stock mislabelling from the DC. If they have given you the wrong one, they should rectify regardless if you have turned it on and set it up.