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Wayfair wish to charge return Item fee
Hello I hope someone can give me some advise here. On Monday 28th October I ordered a sofa through Wayfair in the UK. I was told delivery would be by Wed 6th November then on the 30th October I recieved an email saying My sofa would be delivered Friday 1st Nov. Great I thought. until the courier company then emailed me…
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Sent laptop back to HP for repair but they lost it
Hello all I've had a whole fiasco with hp over the last couple of weeks. My laptop developed a fault which I then contacted hp to get a repair sorted out. They sent me a pre paid label and I took it to the drop off point. Anyway, I have the tracking from dpd that it was delivered to their repair department a week ago but…
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Amazon taking money and then cancelling
Hello everyone. I want to know where I stand. I bought a hard drive from Amazon which was priced quite cheap. Having followed a thread on hot uk deals, I know that people have received the item at the reduced price. I ordered this product on the 21st October. I was then charged on the 26th of October (money has been taken…
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Brand New Car Damaged by Dealer! Rights?
Hi all, Long time reader - first time poster so Hi :-) I'm interested in people's views or any resident experts on consumer rights that could offer some words of advice given the circumstances please? I purchased a new car at the end of March 2019. Everything has been fine since then, until I was gifted a personalised…
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Carstore 14 days return Policy
Hi Wonder in anyone can help on the below. Sunday (29th of October) i bought a car from my local car store branch. After getting this home and going through the extras that they stated it had. I noticed that most of the extras were not included in this model. For example Android Auto, Lane Assist , Blind spot warning etc.…
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Dry cleaner has damaged my coat
Hi there, So I've taken my coat (part wool) to be dry cleaned at a local independent outlet. It transpires they outsource the dry-cleaning to an external company. My navy coat then comes back and it's got grey/light marks on areas such as lapel, edge of collar, under the arms etc. I return the coat immediately,…
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Underhand Amazon Prime
When your order from Amazon it is so difficult to avoid signing up for Amazon Prime accidentally. I've done it twice over the years. Every box is defaulted to Prime, "are you sure", etc. The "cancel" and "no" buttons are always hard to find. The start page on the phone app is "thanks for selecting Amazon Prime, click here…
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Some advice please
I bought a BEKO fridge freezer from Appliances direct 7 months ago. It has developed a fault and BEKO feel a week is a reasonable time to expect a customer to wait - without a fridge - for an engineer. I called the retailer and they couldn't be less interested. After waiting over 3 hours for a call back from a Manager. I…
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Replacement Electronics with "old" serial number
This is an odd one.... I crashed my drone into a river. I sent it, and the battery, back to the manufacturer to see if it could be repaired, and was told it couldn't - due to being water damage, it was a total loss, and I'd have to pay for a new device, but they'd offer me 15% discount. I paid around €350 for a new device.…
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Out of Warranty LG TV - Argos
Hi, I purchased an LG TV around 2 years ago (only came with a year warranty) and last week it developed a dark foggy patch in the top right of the TV with a very fine line (almost like a hairline crack) showing underneath it. I have to admit I did press it a little to see whether it was a crack as I couldn't feel anything…
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Chasing to get money back from dodgy company (their service is training)
In 2015 I signed up to do a course with a company. It was an online/distance learning course. I paid, in total approx. £1000 Over the next year or so, the company reduced its support to such an extent that it just wasn’t there (phones, email etc going unanswered). They had a forum and it was “full” of people saying the…
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Carpet company not repsonding
Hi all I won't name the company but we have a problem and would like some advice. We arranged HP [interest free] for carpets for 4 bedrooms and the stairs. The company came and measured up and then the fitters came with the carpets. - we were not told they were coming until the night before when we asked when they might be…
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Deposit refund, where do I stand?
Hello First time poster here. I'd like to please ask for some help regarding a custom ordered guitar body that I bought from on online builder/seller. I found the builder on a guitar forum and he had many positive reviews so I decided to order a body from him to put my own guitar together from parts. I enquired through his…
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Shoddy house renovation work
Hi All..I will try to keep the story short and I will appreciate advice. Last year I contracted a small company to renovate an old house I bought. The company subcontracts all needed professionals (plumbers, electricians..etc). Within two weeks from the end of the 8 months long work problems started: - Failing sockets,…
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Returning Currys Monitor
Hello. I purchased a Computer monitor from currys 13 days ago. It was an online purchase. It's a 4K monitor, there's nothing broken it just that I've had a change of mind and would like to buy a different one.Therefore I want a refund. Unfortunately, I don't have the original packaging. But I have all the cables and items…
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Online purchase gone Pete Tong!
I purchased an item online from a company based in Northern Ireland (Belfast) on August 18th. I paid by credit card (£150) and the ‘made to measure’ item arrived two weeks later. However, the item was severely sub-standard;...the company agreed (eventually!) to replace the defective item but only if I paid the carriage…
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Better Bathrooms consumer rights
Hi we purchased our bathroom suite in October 2018 from Better Bathrooms. One of the items, the vanity unit is faulty. Better Bathrooms new owners are saying it's no longer their responsibility (after they bought the business out of administration,) and the administrators are saying it's not their responsibility either. I…
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Ted Baker sneaky returns policy
Don't be fooled into thinking Ted Baker returns are free, despite no mention of a charge in their T&Cs or Returns Policy. Instead they've (deliberately?) hidden this information deep within their site. If you know where to go it's 4 clicks away from the homepage: Returns > How to return > FAQ > How do I > Scroll to the…
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Heating Insurance Rights
So, I hope I’m in the right place. My grandmother has heating insurance with The Boiler Company. She’s 83 years old, lives alone and has breathing difficulties due to COPD. I was visiting on Saturday when her heating went off at about 3pm. There was gas but the boiler would not turn back on no matter what I did (I am very…
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Refund
Hi I purchased swimming lessons for son in August 2019 for late September start. In September the Swimming School told me the start date was going to be late October due to renovation works. A refund was agreed but I was told that I have to wait another 3 month to receive the refund because the terms and conditions state…
