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Can I get my deposit back?
Ok this may be long winded but bare with me as I really need advice. My partner and I fell in love with this beautiful wedding venue so we decided to go ahead and book our wedding date with them. They told us that we would have to pay a 40% non refundable deposit for the venue and accomodation. Fast forward a few months…
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Delivery lost in transit but courier refuses compensation claim
I decided to use Depop (an app to sell items) to sell my Louis Vuitton handbag and a woman was happy to purchase it and pay for postage. She wanted default insurance so it wouldn't cost an arm to send via Hermes. Money was transferred and the parcel was wrapped and collection day went smoothly. Hermes arrived promptly and…
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Double transaction (Bowling) and no refund as policy - any hope for me?
I booked some bowling tickets online and the website was up and down so this took quite a while! After putting in my payment details the site hung and an Oops! message appeared. I checked in my email in tray and pressed F5 a few times - no confirmation so I presumed I'd have to try again. A few minutes later I got to the…
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Customer has refused delivery of parcel
Thanks for all the input - we have sought legal advice and it is currently being dealt with by them
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Faxing a letter before action / claim
Hi all, Can I fax a copy of a letter before action/claim to the office of an individual? Details: I need to send a letter before action/claim to an individual to reclaim monies owed for personal matter. This individual has the money to pay me and does not dispute the debt is owed. However they are pretending they don't…
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New vinyl floor installed and creased!
I had a new vinyl flooring fitted a week ago. It had creses all over, really deep marks right in the middle of the kitchen I complained straight away and was told to wait a day for it to adjust. I did and there was no improvment. I complained again and was told to wait a few days, which I did, and again no improvment.…
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Rijo Coffee Machine Lease
I leased a coffee machine off Rijo when i started a new business and my business didn't work out and the people who took the shop over said they would take the lease over, but sadly they couldn't get the finance and we got stuck with it and rijo (Henry Howard finance group) charge us £166 per month for 5 years and then…
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Advice please regards disputed invoice from alarm company
HI Would appreciate some advice please. I'll give brief details below not all of which may be relevant but want to give a bit of context: My parents had an alarm installed in Mar '18. At this time they paid an extra £75 for an annual support contract (which would run until Mar '19) and included 'one service visit' as part…
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Debt in my name
Hi All probably been covered 1000's of times. My ex has taken a sofa belonging to me, credit agreement in my name.12 months left to pay. Won't speak to me. What can I do legally?
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Has contract been formed
In Summary: Bed ordered from Robert Dyas at significant discount online. Payment taken and arranged delivery time with dispatch company this morning. I have received confirmation email regarding delivery date. This afternoon Robert Dyas email apologising for pricing error and have refunded me and cancelled delivery with…
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Faulty bose speaker
Hi I have a wireless bose speaker that I've rarely used, with original box. Bought maybe a year or so ago. No receipt. Just tried it today after not using it for weeks and noticed crackles at higher volumes. I expected more from bose quality. If I took it to my local bose are they likely to swap or upgrade me? :beer:
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Should refund on personal purchase include VAT?
My brother bought a brand new VW van in 2016 and has had numerous problems with it since day one. It has been returned to the garage 21 times since he bought it. The most recent return to the garage was in January this year and it was there for 10 weeks, leaving him without transport during that time. When it was finally…
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Returning Items bought online but only offered credit
Hello, I recently bought two pairs of pants from an online retailer as i wasn't sure which size would fit me. I have sent the items back that don't fit, unused in the original wrapping however the retailer has send me an email stating that as i used a discount code (which was shoved in my face on their homescreen) they…
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House insurance
Hi. My Dad owns his own property which was built in 1889. There is a tree that was planted in the front garden of the house when it was built. It looks like the tree roots are now affecting the pathway and the front wall, pushing up the tiles and making the front wall a bit wonky and it may be starting to affet our…
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TruGym DD Fraud?
Hello, I am currently in a dispute with budget gym "TruGym" - "Non-contact gym". * [FONT="]I signed up to True Gym gym in August August, 2016 for £10.99 a month when I lived around the area – It was positioned as a non-contract gym[/FONT] [FONT="] [/FONT] * [FONT="]Mid 2017 i moved areas which didn't make it…
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Returning clothes
I've ordered an item of clothing (not underwear) and tried it on for fit and find it uncomfortable so have decided to return it. But on the returns sheet it clearly says 'Returned items must be unworn'. The item of clothing was in a sealed plastic package. So what on earth is the point of buying clothing online if unlike…
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Sold after agreeing item to me
I agreed to buy an item from a shop via email (so in writing) and delivery was arranged for the following week. I had not yet paid for the item or a deposit. I was then contacted a few days later to say it had been sold and collected. Is there anything I can do to complain about this or is it fair game for the company to…
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AutoAid breakdown cover refund
I bought policy on 29 March 2019, to start 1 April. Total cost £50. Cancelled on 3 April. AutoAid will refund only £10, charging £15 admin fee and £25 for time on cover :( . I have not used any Autoaid recovery services. My new car includes free breakdown cover for 2 years. I explained this to AutoAid as my mistake, so…
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Potential debt collection? Please help!
This is a really bizarre situation and need advice on what to do next- I just took my partner to a well known opticians chain for an eye test that I booked on their website. As per their website, there was a voucher for a free eye test when purchasing any glasses which we took with. He had the eye test and picked the…
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Potentially unsafe tampon
In a box of (own brand) tampons I bought in a shop from a major UK chain I recently noticed one had worrying black dots / shapes inside the plastic case. I'd used about half the box by then, and stopped, although after inspecting the ones left they seemed fine, except one which also has a tiny black dot. I have no idea…
