Faulty bose speaker

moneysaverz83

Hi
I have a wireless bose speaker that I've rarely used, with original box. Bought maybe a year or so ago. No receipt.



Just tried it today after not using it for weeks and noticed crackles at higher volumes.



I expected more from bose quality.



If I took it to my local bose are they likely to swap or upgrade me? :beer:

[Deleted User]

A year old and no proof of purchase?

No.

Aylesbury_Duck

No .

zoob

Return the unit to your original retailer they mght have your date of purchase on record and if so and still in guarantee they’ll repair, replace or refund it’s there choice

photome

Possibly, Bose are pretty good, you can only try

moneysaverz83

Deleted_User wrote: »

A year old and no proof of purchase?

No.

I think you need to brush before advising on the consumer boards.



Called them, I have a 2 year manufacturer warranty til November 2019. All they needed was serial number.

moneysaverz83

Aylesbury_Duck wrote: »

No .

Yes


(see above)

Aylesbury_Duck

Fair enough, but I stand by my response to your question: are they likely to swap or upgrade? I didn't think it likely but I'm glad they're giving good service and sorting it for you.

zx81 said nothing wrong, either. No need for him to brush (up?) on consumer law. With the information you gave, his answer was the correct one as well.

DoaM

As you've found - it depends. Bose are one of those companies that tend to go above and beyond their legal requirements as they're concious of their brand.

Had you registered the device for the warranty after you bought it? (Someone must have for them to know the warranty status from the serial number).