Returning clothes

Guss

I've ordered an item of clothing (not underwear) and tried it on for fit and find it uncomfortable so have decided to return it. But on the returns sheet it clearly says 'Returned items must be unworn'. The item of clothing was in a sealed plastic package.
So what on earth is the point of buying clothing online if unlike in a shop you can't try in on for fit. The conditions of return do not say 'Returned items must be in an unworn condition' as I was actually expecting it to say.
So could someone tell me what are my statutory rights as a consumer when it comes to returning clothing bought online when it's obvious I've worn it but to check for fit. The seller does not make it crystal clear that it's okay to try something on and return it if not to my liking for whatever reason.

elsien

Trying them on for size is ok. What they don't want is you wearing them for a night out then sending them back.

Guss

Wow that was fast

I thought as much but they way they word it makes you feel you can't return it even if you've only tried it on for fit. I imagine this would put certain people off returning items.
I know there are people out there that will wear items out on the town and then return them with no qualms :eek:

LilElvis

Guss wrote: »

Wow that was fast

I thought as much but they way they word it makes you feel you can't return it even if you've only tried it on for fit. I imagine this would put certain people off returning items.
I know there are people out there that will wear items out on the town and then return them with no qualms :eek:

Some sellers are getting wise to this and are putting big tags on the garment which have been attached in such a way that they can't be tucked away when wearing.

Guss

LilElvis wrote: »

Some sellers are getting wise to this and are putting big tags on the garment which have been attached in such a way that they can't be tucked away when wearing.

Can't say I blame them.

Guss

https://www.moneysavingexpert.com/news/2019/04/asos-is-changing-its-return-rules---your-rights/

This further clarifies the issue I'm talking about but the article is talking about Asos:

Your return rights are affected if you've used the item. This is defined as if you've 'handled' the items more than would be acceptable if you were looking at them in a shop.

So for example, you're allowed to try on clothes you've ordered from Asos to make sure they fit, as you would in a store changing room – but you can't repeatedly wear them out. If you have handled the item unacceptably, the retailer can reduce your refund up to the full price of the item.

You can't return some personal items if they've been unwrapped. For example, if you buy swimwear or make-up, which have seals for hygiene reasons, you won't be able to return them if the seal is broken.

theonlywayisup

Guss wrote: »

https://www.moneysavingexpert.com/news/2019/04/asos-is-changing-its-return-rules---your-rights/

This further clarifies the issue I'm talking about but the article is talking about Asos:

Your return rights are affected if you've used the item. This is defined as if you've 'handled' the items more than would be acceptable if you were looking at them in a shop.

So for example, you're allowed to try on clothes you've ordered from Asos to make sure they fit, as you would in a store changing room – but you can't repeatedly wear them out. If you have handled the item unacceptably, the retailer can reduce your refund up to the full price of the item.

You can't return some personal items if they've been unwrapped. For example, if you buy swimwear or make-up, which have seals for hygiene reasons, you won't be able to return them if the seal is broken.

What you have quoted about trying items on is correct.

If you have only tried the item on for size/fit then you can return it.

Guss

Thank you, just hoping Freepost does it's job

theonlywayisup

Guss wrote: »

Thank you, just hoping Freepost does it's job

If you are returning under your legislative rights rather than those afforded by the company, then a free certificate of posting will suffice.

Guss

theonlywayisup wrote: »

If you are returning under your legislative rights rather than those afforded by the company, then a free certificate of posting will suffice.

Yes I did get that, thanks