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Amazon left parcel with neighbours, they denied to have it
Hello Please need urgent Advice My parcel was delivered to a neighbor by amazon, but they are saying no person with that name lives in that property and no body delivered the item its a expensive Gaming Laptop I was home that day and driver never came to my property he didnt even left a card and amazon keeps saying this (…
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TV damaged after pickup
LG arranged to use DHL to collect my TV that was going in for a power issue repair. The courier arrived brought the box into my hall, helped me put the TV in the box, then shut it and carried it to his van. LG have called yesterday to say they were replacing the power unit and would dispatched within 24 hours. Today they…
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iPad broken outside of warrantee
Hi. Someone very kind purchased me a fancy iPad Pro (Wifi, 128GB = £589, online with a credit card) in December 2016 as a gift from John Lewis. It came with a 2-year warrantee. In Summer 2018 it stopped turning on, just full on died. I was living abroad at the time and took it to a local repair shop who inspected it…
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TV faulty after less than 6 months.
Hi, I purchased a HiSense TV from Argos in November 2018 (less than 6 months) it has since developed a fault, I took it back to the store for a replacement but they told me I had to contact the manufacturer for a repair. I've contacted Hisense and they said their outsourced repair contractor would contact me within 24-48…
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John Lewis won't refund mattress purchased online
I bought a "firm" orthopedic mattress online from John Lewis. I didn't try it out in a store. I slept on it for one night and it is NOT firm, so the next day I phoned and asked for a refund but John Lewis refused, saying that I had used it, and I should have tried it instore. Matresses are not excluded items under the…
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loveholidays_Ecoli
Not sure if correct location for this, but I thought I would ask. In August 2017, we travelled to Turkey for a 2 week all inclusive holiday. Whilst on holiday we had no real problems, and the hotel did try although not the cleanest. Anyway when we got home ( about 3 days) my partner attended the doctors as she had a bad…
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Builder won’t finish job and ignoring calls
I found a builder who gave us a very good quote for some landscaping work (paving and composite decking) via my builder website. He has only a handful of reviews (all +ve) and his quote was almost half the price than the others. Anyway he sent a contract scheduling everything I requested with the amount and stipulated 1/3…
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Credit and Debit Card Charges Banned?
I understand that additional charges for the use of credit or debit cards are now banned. Two questions, however, to which I cannot find a clear answer: 1. Is it legal to give a discount for cash? A local take away accepts debit and credit cards, the menu is all card prices. However, they give a 10% discount for cash? It…
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Making a payment with PayPal as friends/family
Hello, I would like to buy a piece of furniture from a small business. I would prefer not to pay in cash so I asked if they would accept PayPal. They said they would if paid using friends and family as PayPal charges a fee. Does anyone know what this fee is? The cost of the furniture is £275. I am concerned that paying…
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Cash on delivery - help!
Hello I recently purchase a bed from a Facebook retailer - they also had a website so I thought this was a legit page. I messaged and ordered my bed to which they advised it was cash on delivery. I continued on as thought I would receive an invoice. They delivered the bed, took the cash and left rather suddenly. Whilst…
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Made.com refund dispute
Hi, I purchased a mattress from made.com 18 months ago for £499. It developed a fault after 12 months which was fixed, however it has happened again and now they're offering a partial refund of £374. I understand that I'm beyond their 12-month timeframe for a full refund however I do not consider over £100 for 18 months of…
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voucher instead of cash, expired date.
Last year at a garden centre I paid with a voucher given by friends. About £3.50 change was due but instead of cash, they gave me a credit note only to be used at that shop. It also had an expiry date on it. We then had builders in doing rewiring and various other things and the voucher was packed away somewhere. I found…
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Curry’s know how smashed my TV
I bought a 55” Samsung curved smart TV for £900 just over 2 years ago from curry’s for my hubbys 40th birthday present. Last week it lost its MAC address and wouldnt connect to the internet, I phoned Samsung support who advised that it needed to go in for repair, the TV came with a 5 year guarantee from curry’s so I phoned…
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Possie small claims process
Twelve months ago we used a surveyor to carry out a HomeBuyers survey on a property we were thinking of buying. We were maxing out on our mortgage and wanted to make sure there was no medium term financial outlay following purchase. The survey came back with a couple of issues but mostly nothing too urgent. We decided to…
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Sonic Direct courier damaged my property & now denying it
I need assistance. I placed an order with Sonic Direct for a Samsung Fridge-Freezer. I paid to have our old appliance removed, and the new fridge-freezer unpacked and the packaging removed. We unplugged our old fridge-freezer and moved it into the middle of the kitchen. When the couriers (Panther) came the way they handled…
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Middle East Airlines
Hi All, This incident happened in Sep 2014 (16/09/2014). I was flying to UK in Etihad Airlines. I have boarded from India and it got delayed due to rain for 4 hours. So I missed my connecting flight and the airlines re-arranged a different flight from Abu Dhabi where I have to wait for 8/9 hours for the next flight. In Abu…
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Are these goods as described or not?
I recently bought a mechanical garden tool for £429 from a website. I also bought an additional £160 accessory which the website listed on the accessory's product page as working with the machine I wanted. When it arrived, it became obvious the £160 accessory doesn't actually work with the particular model of machine I…
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Ikea Kitchen nightmare experience
Ill keep this as short as i can. With IKEA you have to pay upfront for the fitting and installation which is fine - then supplementarys( plastering , moving sockets etc) whilst the kitchen is fitted. So we paid in August 2018 to be fitted end of November 2018. THey actually tried to deliver the full kitchen in september…
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Do I still pay customs??
Hi all, this is my first post 😊 I ordered an item from America and received a text message to my land line from DHL that I need to pay £55 customs charges. This morning the item was delivered but I hadn't paid the charges yet, there was no customs sticker on the box and the delivery guy didn't say anything about any…
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Roku lack of customer service
I recently had problems with my 7 months old Roku Express box, so visited Roku's support pages on their site. The help offered was, after checking the box could connect to wi-fi, to switch it off and on, in other words re-set it. I am good with tech, so this had been my first solution, to no avail.When I attempted to speak…
