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County court claim for goods not received
I have had a letter from the county court stating I am being sued over an order I placed last June. Order was cancelled within 24 hours of being placed. If I lose the case does the claimant have to give me the goods ordered as he is stating that he wants full payment as they are bespoke and cannot be sold to anyone else ?…
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Vidalux / steamshowerstore
DO NOT USE !!!!! BAD customer service - shower arrived broken but because I didn't inform them within 48 hours they are rejecting the return and want to charge me another £250 for a new back panel ! They completely refuse to acknowledge the Consumer Rights Act 2015. I now have to take them to court..... however, their…
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"Loss Of Bargain" Rights Amazon Marketplace
Good Evening Folks, I need some guidance, advice and support. Will keep it short and sweet. Purchased on 28/03/2019 an item on Amazon Marketplace order went through confirmation email received. 29/03/2019 - Tracking Number and email mentioning item had been dispatched from the seller on Amazon 01/04/2019 - Tracking number…
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Goods not as described - am I entitled to a refund?
Sorry this is a bit of a long one, but I want to provide as much detail as possible. My partner bought a Samsung mobile phone last year from a 3rd party seller on Amazon. The listing clearly stated the phone was an EU model. When it developed a fault after a few months, he brought the phone to our local Samsung shop to be…
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Messe up DPD delivery. Who's to blame?
I ordered some designer lights from "Naken Interiors" coming to the total of £1,358.40. I wasnt living in my house at the time, and when DPD had text me giving me a delivery slot I knew I wasn't going to be in until the following morning, so I requested they leave it with my neighbour across the road. I received another tx…
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Faulty sofa
Sofa is 16 months old We have 2 X 3 seaters One of then has worn away in 2 places on the seat,through the top coating It's faux leather, from JTF Emailed JTF , they said out of warranty,but send us a picture We sent a picture and their reply was nothing they could do We then emailed them asking for manufacturer details,so…
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Incompetent County Court Bailiff
I am writing this on behalf of my mum. She bought a car last year from a dealership that turned out to need a great deal of work doing to it. When she asked for her money back, the company refused, saying they'd fix it instead. She didn't want it fixing, she wanted her money back as she was entitled to by law, and so has…
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Pension company Capita has lost our Marriage Certificate
I am in the process of claiming/drawing my company pension and in order to register my wife for widows pension I had to send them her Birth Cert and our Marriage cert. Capita insisted only originals were acceptable so we photocopied them and sent them with the claim pack by registered signed-for royal mail. They returned…
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Advice needed on small claims process
Hi, My Mum has had a very shoddy bathroom fitted and over the course of it being fitted in Feb 2018 until now, she has had various problems (leaks, grout cracking, mould, poor workmanship etc). She has had the trademan back out 3 times in total and each time he has attempted to fix by bodging leaving a bigger mess. (it…
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Company gone quiet
Hopefully someone can help me. - I bought a Mother's Day gift at a total cost of £80 from an online retailer with good reviews last Wednesday 27th March - It stated if the order was placed before 2pm they could send it the same day for a next day delivery (this cost an extra £6). I ordered at 11am and requested next day…
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Complaint advice needed
Hi, Apologies if this is not the correct forum, but I am struggling to find advice. I booked an end of tenancy clean with a professional cleaning company. Whilst at the property one of the staff stole a football (actually belonging to the neighbour's kids). I made a complaint/raised the issue via email to the owner of the…
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New build home optional extras - payment duplication
Hi all, When purchasing some optional extras for our new build home back in January, the sales representative processed a payment twice. The payment was for £2,598. Not a small amount for anyone, let alone first time buyers. I informed them as soon as I realised and was told a refund would be processed as soon as possible.…
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New car ordered, but isn't to spec
Hi, Very long story short, my mum ordered her new disability car under the Motability scheme. Her main requirement was a leg rest in the car, (as she cannot bend her knee at all). She ordered the car via the Motability designated Citroen garage, checked and double checked the spec, even followed up via email to confirm leg…
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Faulty cctv
I bought cctv from Costco in October 2018 and also paid Costco to install the cameras, £300. They were faulty on day one with one of the cameras showing distortion and a poor picture, you couldn’t see anything at night. It was a nightmare but eventually that camera was replaced. Now the replaced camera is showing halos on…
