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Consumer rights

Archives for March 2019

Roche Bobois disaster.
Hello. What should have been a a really exciting moment turned into a complete nightmare that took Roche Bobois a whole year to rectify. We ordered a corner sofa, dining table and chairs. The sofa was wrong and had to be replaced. The dining table was broken and too had to be replace 3 times. On top of that, their delivery…
Harvy's furniture steer clear!!!
Guys I'm after some advise, regarding cancelled furniture orders messed up orders and now discontinue items. I order 2 sofas for Harleys furniture shop in beginning Jan this year. Item was due to be delivered in Feb, got it all arranged booked annual leave and then it got cancelled 2 days before delivery as it was out of…
claim against sole trader / limited company
I had the misfortune to come across a rogue trader that costed me about 1000£ in repairs for the work he had improperly done. I started a money claim online against him as a sole trader. Later I found out that he is the director of a limited company registered in Companies House. He did not mention the limited company in…
The same companies.
I see the same companies cropping up here time after time after time. A huge percentage of them are well known for there appalling reputations YET people still buy from them. Just a thought.
Online store trying to say I can't return something
Hey, I recently ordered 2 ties from Gucci, I ended up not needing them nor trying them on. So on day 14 since they arrived I went to package them up and realised there was no invoice in the box so I needed the order number but couldn't find the email with it. So I emailed Gucci on the 29th (Item delivered 15th) and said I…
ASG Boilers
Morning We just had our yearly service on our boiler from A shade Green Boilers.which weve had about 3 years Engineer found a serious fault and the boiler needs replacing, hes reset the boiler and left it with a temporary fix, but stated it will need replacing. We received a call from Asg saying they wasn't going to…
Item not signed for!
Hi, I purchased an item from an online store and received it 8th March, as soon as I opened it I could see the quality was awful. I took a couple of photos ( as proof), repacked it and sent it back by Registered Post. Tonight seller asks what I washed item in? Told her wasn’t washed as wasn’t even worn. She then asks me to…
iPhone XR on Mobiles.co.uk (Vodafone) wrong tarrif
Hi, My wife ordered an iPhone XR via Mobiles.co.uk with Vodafone for £299 on a 24 month contract at £24/month. It is still advertised on their site. On “My Vodafone”, however, it is showing up as £26/month. I rang mobiles.co.uk and they said to contact Vodafone. I used Vodafone’s web chat and they said that if I went into…
Car lease gone wrong
We leased a car with lex auto lease. When we handed it in an inspector came to the house and inspected the car in daylight and under dry condition for over an hour. I signed off on small chips on bonnets and in a couple of others places. The car was driven away and 2 weeks later and 150 miles more they are asking us for…
Benson Beds faulty items
Hi I moved house last August purchased a bed and Otterman from Benson Beds on a Finance Plan. The bed had a fault storage part would not lift , after several calls email and eventually upping the anti they resolved the issue. The second issue was with the Otterman which was damaged , we rejected this and it was collected.…
Benson for beds faulty item returned no refund
Hi Moved house August 2018 order a bed and otterman. Bed arrived storage part broken waited weeks then eventually after many emails and eventually upping the anti the resolved the issue. The second Issue that has not been resolved was the Otterman which arrived broken and we rejected this and they have collected the…
Builders charges for "additional work" and majorly over-running
Hi everyone, My first post here, apologies for the length of this and I'm probably just venting mostly but any advice would be great appreciated! We took out a contract to what was described as a relatively easy garage conversion. Use the existing shell, new roof, slight 1 metre extension at the back and a small bathroom…
Gym not honouring personal training sessions
Hi A local and well know gym where i am a member of is no longer willing to honour personal training sessions which i have paid for in advanced I paid for 20 sessions upfront in august 2018 I only used 4 However after my health deterioated i was no longer able to use the gym frequently. My personal trainer knew of this.…
Hotpoint Help needed
its a long story so will make as short as possible. purchased a tumble dryer in 2017 which we were contacted by Hotpoint as the item was a fire risk. here we had 2 options. we could exchange for free or we could upgrade for a small fee. seeing as we had had the dryer a year upgraded to a 9kg version of the same model etc.…
Help! Bathstore giving me run around over faulty shower
Hello, please could I ask for some help as Bathstore are driving me crazy! Last November I purchased a rather expensive shower. When it arrived the boxes were damaged, and when I opened them the main part of the shower (where the control taps are of the “Victorian” style shower) I noticed the ceramic on the central tap was…
Do have to pay for a return?
Ordered and item online which arrived today. I want to return it but the company didn't supply a returns label. I've emailed and asked for a returns label and they have given me an address to post back to, but not paid for. If I pay for a return, Can I expect them to cover the cost? I'm returning e items because I couldn't…
Dissolving Company...
Evening all Sorry if this has been covered previously: Long story short - I raised a claim in the Small Claims Court against a car garage due to work not done (but said it was) on my engine. They failed to respond and I have now asked for a CCJ. Checked their website and....yes you guessed it, it is no longer active and a…
Question about what to do next?
Hi all, newbie here and I firstly appreciate all the help and information all you kind people can give me. I took receipt of what I was sold as a "Brand New, pre-registered car" back in February. About 1 and bit months later (now) I took it to a professional detailer for a new car protection and correction to be applied.…
Should I pay for a poor service?
Hello, Before Christmas, I called a plumbing firm to visit my empty rental property to inspect a leaking pipe, I asked for them to quote and possibly repair any issues (it was causing overflow outside). They then visited, didn't contact me with a quote and subsequently, re-visted and repaired the issue, gaining keys…
Council Tax
I paid full council tax from 2011 to date, when on my own. I have now claimed single person discount, but the Council have restricted it to 6 years from receiving my claim I assume this is statute of limitations and they are correct ? Still got nothing to pay this year and a refund so not too bad

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Consumer rights

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