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Benson Beds faulty items
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scarletthollie7
Posts: 26 Forumite
Hi
I moved house last August purchased a bed and Otterman from Benson Beds on a Finance Plan.
The bed had a fault storage part would not lift , after several calls email and eventually upping the anti they resolved the issue.
The second issue was with the Otterman which was damaged , we rejected this and it was collected.
Since then again various telephone calls and emails but no action.
I am unsure as to what l am entitled to do in these circumstances or what my next steps should be.
Could anyone please advise
Many thanks
I moved house last August purchased a bed and Otterman from Benson Beds on a Finance Plan.
The bed had a fault storage part would not lift , after several calls email and eventually upping the anti they resolved the issue.
The second issue was with the Otterman which was damaged , we rejected this and it was collected.
Since then again various telephone calls and emails but no action.
I am unsure as to what l am entitled to do in these circumstances or what my next steps should be.
Could anyone please advise
Many thanks
0
Comments
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Send them a letter before action.0
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Sorry l thought l had posted earlier but could not find it - how can l remove .0
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