-
Faulty item return: nearest branch closed
I would like to return an item which is faulty. Problem is the nearest two branches to me have closed and my closest branch is a 60 minute drive away. I contacted the company’s online store but they say they can’t accept the return. I can’t really justify a two hour round trip, petrol, parking etc for £40. Have I any…
-
Faulty sofa - what do I need to say?
Hello all Short ish story is we bought a very expensive sofa from DFS which arrived on Monday with a broken leg. They got someone to call us to arrange someone to come out and fix the leg (not until next week). Said I wasn’t sure as I didn’t want a fixed sofa I wanted the new sofa I paid for, they said oh it’ll be good as…
-
Gift vouchers
Can someone please tell me what the law is around refunds on gift vouchers? I bought a tour using a gift card I had been given. The tickets were issued to me with incorrect details meaning I missed the tour. The gift card company have offered a replacement card to use on another tour. I don't want to book another tour with…
-
Window order - reasonable delay?!
Hi, we placed a large order with a window company, paying 50% deposit (over £13000!!) in September. We are still waiting for our windows to be installed. The window company have been poor at keeping us updated with the progress of the order and have been very defensive when we have complained about the wait. We were…
-
PC World/Currys Macbook fault twice in 4 months. Help.
Hello, I purchased a Macbook Pro Retina Display touchbar 13" 2017 at the end of September, it began to fault but as I used it for Photoshop I initially thought it was a software compatibility issue with Adobe so tried trouble shooting with Adobe until the issue became more severe and with uninstalling all Adobe packages…
-
Am i eligible for full refund after 2 years
I bought a samsung s8 plus on pre order in march 2017. I had this phone repaired in dec 2018 but it came back to me in worse condition. After a further 4 more attempts they offered me full refund or replacment. I bought the mobile for £779 but they offered me refund at depriciation cost of 69%. (Just over £550). At time of…
-
Sent 2 pairs of Dr Martens back from online order - they claim I only sent one pair back
Around 2 weeks ago I sent 2 pairs of £65 Dr Martens back that I'd ordered from their website. I received a refund of £65 so only enough for one pair. I emailed them and asked them as to which they told me they only received one pair. I don't know what to do about this because I certainly sent two pairs back but it's not…
-
Car purchase
My son recently bought a car from arnold clark. The sales advisor said there was a money back no quibble return policy 28 days. My son has had vehicle 11 days when there was a problem with gears. On calling arnold clark to resolve issue he was told 1. Due to being 18 they could not offer him a courtesy car whilst his was…
-
hot water cylinder
hopefully someone has some experience they could share. I purchased a 300 litre copper water cylinder .the cylinder is coated in insulation foam .after having the cylinder installed -about a week or so we found a puddle underneath it . a heating engineer came out and after removing some of the insulation found the cylinder…
-
Restocking Fee - Item not received
Bear with me to explain this... I ordered a new TV from ShopTo on a Wednesday evening 13th Feb. The website stated "Next Day Delivery", though being in the evening this would be expected on Friday. I got a payment confirmation email which stated I would be notified later when my order was confirmed. The latter was never…
-
Cancel Subscription - Business
Hi, We are a UK based business, we subscribed to a UK job board to source candidates. The contract is for 12 months, and commenced on 26/02/2019 For us, this systems is very poor and to be honest, not fit for our purpose - below is their terms, is there anyway we as a business can get out of this, given the contract only…
-
Howden's Kitchen Refund
I'll try and keep this short, we ordered a kitchen via Howden's. It's been delivered, but we are not happy. Nearly every door has scratches or deep marks on them, the splash back has scratches all over it. We opened another box ourselves (previously our fitter was doing this) - We noted how there is only cardboard…
-
Radio does not work
Hi all I bought a DAB+ radio with Bluetooth speaker for my wife in December 2017. In January 2018 I contacted the manufacturer from whom I'd purchased directly and was given a list of things to try which didn't work and resulted in a replacement being sent out in February 2018. Last month (January 2019) I contacted them…
-
Cancelling order?
I wanted to order an item from an online company but they didn’t have the size/colour in stock, the offered me the option to order it as a “made for me” and the invoice said delivery in 4 weeks. 6 weeks later, no item and no date for delivery given so I asked to cancel order. They are now saying they cannot cancel as it…
-
Cowboy workmen- think I'm scuppered but advice gratefully received
Hi all Facts as follows: Summer 2017- we are renovating a house and arranged for a plumber to attend and install the bathroom. He visits, quotes to install (no supply) and we accept. When he arrives he advises that there is some work that has to be done as part of install and before he can install the bathroom and it is…
-
Direct debit recall...
This is a bit of a weird one. I've escaped from a violent relationship, and have just left a significant stay in a refuge. I've been advised that I am probably safe to now start sorting out my affairs. There was a lot of identity theft as part of the abuse, a lot of credit accounts. Most have closed the accounts once the…
-
Keep items sent by mistake
I ordered an item online on the 10th Feb for which payment was taken, on the 11th I go an email stating item wouldn't be delivered as none in stock despite there being 1 left when my order went through. I asked for the order to be cancelled and to be refunded which was put through the same day with the money going back…
-
Leaking radiator in a new flat
Hi, I purchased a brand new flat from a developer about two and half years ago. We've had a number of problems with it, the biggest being that when installing the shared heating system the contractor messed something up which meant we had lots of corrosion issues in the complex, including burst pipes and radiators. The…
-
BestBuyUK: a warning.
On November 30th 2017 I bought an electric blanket from BestBuyUK, an American-owned company, on the Amazon platform. It went wrong on November 20th 2018, within the 12 month guarantee period. An immediate request was sent, on that day, for a returns label for repair, replacement or refund. Despite an exchange of between…
-
Uninformative invoice from roofer
Just checking if I've got my facts straight. A roofer (sole trader) replaced a few bits of cement on my roof ridge tiles and did some "reflaunching" on the chimney. Beforehand, he quoted two prices: £220 inc VAT or £190 for cash. I said I'd rather keep it all above board and he's just sent me an "invoice" by email simply…
