PC World/Currys Macbook fault twice in 4 months. Help.

LME1

Hello,

I purchased a Macbook Pro Retina Display touchbar 13" 2017 at the end of September, it began to fault but as I used it for Photoshop I initially thought it was a software compatibility issue with Adobe so tried trouble shooting with Adobe until the issue became more severe and with uninstalling all Adobe packages found it to be a hardware fault.
After trying to speak with PC representatives over the phone I received the same uncaring response which was them sending it to their Tech Team to be serviced. Only takes a few searches to see that people have had awful experiences with their Tech Team on Trustpilot, plus there's an official Apple store in Milton Keynes, so I called and troubleshot with Apple over the phone which ended up with being booked in to the Genius Bar and them confirming that the logicboard failed and was causing the trackpad and keyboard to fail and USB-c ports to disconnect.
They replaced everything in the machine except the screen in December, I received it back and after a month I noticed the bottom chassis bulging so called up Apple again which they asked me to go back to Apple again for it to be looked in to as the battery stopped charging and when disconnected from the mains it switched off.
After 2 and a half hours sat in Apple they confirmed that the battery failed on 15 cycle diagnostics and replaced everything again.
The product falls below quality and the price I've paid for it, all PC World have done is responded with the same templated email when I've contacted through Resolver, I raised a dispute through the credit card company and they have said they cannot do anything as the company is offering a third repair ?? Doesn't need a repair, the fact it's faulted twice in 4 months is enough to want to give the product back and have a refund.

Where is the line where a company that sold the goods should offer a refund?
When speaking to PC World on the phone they don't want to help and offer just the machine going to their "TechKnowHow" Team, which they don't offer much help anyway.

Apple have been great in responding to the faults and fixing but the product seems to fault easily and for everything needing to be replaced within 4 months of having the product I don't want this laptop out of warranty, the receipts for the work done on the machine equal up to more than I have paid for the machine originally.

What would be the next step to get a refund for this product? PC World won't accept responsibility, it's in warranty, no damage.

Thank you in advance for any knowledge or helpful responses.

DoaM

Your problem is you don't seem to have allowed PCW the opportunity to repair the goods - you went straight to Apple without being so-directed by PCW. Therefore this is the first PCW repair opportunity. If they're willing to repair it then they're entitled to do so.

If I'm misunderstanding then you'll need to clarify as that's how I'm reading your post.

societys_child

You bought an apple product, had repairs carried out by apple twice, it's out of the retailers hands now. Take it back to apple . . again.