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Beware: Dunelm "Three Hour" Reserve and Collect is actually "within 48 hour response"
BEWARE OF DUNELM's "THREE HOUR" RESERVE AND COLLECT. Dunelm's three hour reserve and collect is not a three hour reserve and collect service at all. Once you have reserved your product (which is of course in stock at the store of your choice on the computer system) and you have received your e-mail reservation number,…
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Baxi warranty reduced from 10 years to 5
Hi, hoping someone out there can help... I moved house in November and had a new Baxi boiler installed by a Gas Safe installer. Due to difficulty trying to register the warranty online, I registered the 10 year warranty by post using a registration card which was provided with the boiler. I kept a copy of the registration…
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Rejection of delivery
Hi, I wanted to gain some feedback and possibly some solutions to my recent dilemma. I ordered a meat hamper from a online butchers, it arrived later than expected (only by a day) - I wasn’t in st the time of delivery so my colleague rang to inform me that the delivery had arrived and the courier advises to reject the…
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Faulty Waterfall Tap
I got a cloak room toilet re-done about 2 and half years ago. The Waterfall tap has failed, a common fault with these by all accounts The Company who I purchased from "Bathrooms.com" are sending me out a replacement tap f.o.c. My question arethey liable for the cost in getting a plumber out to swap it over?
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Mattress - do we have any rights?
Back in October, my wife and I bought a new 'gel' type mattress, based on an example we were shown in store. We specifically asked for a "soft to medium" mattress, and we felt that the one we were shown fitted that and suited us. When it arrived, however, the mattress we received was much harder than we expected - to the…
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What are your rights if you think a laptop is faulty
I was setting up my daughters new laptop and it was making a strange noise so I took it back to argos and the store assistant checked it over but she said she couldn't hear anything so she wouldn't give me a refund so my only option was to have it sent for repair or have a replacement but if I choose a cheaper laptop she…
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Smeg Dishwasher 15 Months old
I purchased a number of kitchen appliances from ao.com on 26th August 2016. one of these appliances was a Smeg di6012-1 dishwasher. the kitchen itself and subsequent appliances were fitted October 2016. For the past 2 weeks over Christmas 2017 I have been recieving a error message during dishwasher cycles which causes the…
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Faulty replacement
Hi, I bought my husband a pair of wellie boots from an online store in Sept 2016 at a cost of approx £70 - these developed a split after 9-10 months. I got in touch with the shop & they replaced the boots in July 2017. Unfortunately, these replacement boots have now developed a fault in the sole & are letting the water in.…
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Missing item from order
I wondered if anyone could help please, I received a delivery from Roman originals 2 weeks ago and a top was missing from my delivery I have rang a few times and emailed twice and there still looking into it. I have not heard anything what are my rights as I am out of pocket ? Hope someone can help please
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Advice re plus.com phone contract
Hi. Can anyone advise on a mobile phone contract my friend took out over the phone. The company said it wouldn’t be more than £7.80 per month but he has been charged £57 for two months. The company is plus.com (plus net I think) and I think the bill was from portal.plan.com. He has tried ringing but keeps getting fobbed…
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Car dealer sold me a service plan but now 3 weeks later says its not applicable
Hi all, I took my car in for a service about 3 weeks ago as it needed a major service (approx £375 list price). I remember back in 2016 before the previous service, the assistant at one of their sister branches tried to sell me a service plan for £360 which covers 1 minor and 1 major service so effectively you get a minor…
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Package stolen by neighbours
Hi all, looking for some advice on this question (which from browsing the forum I see is often discussed). I ordered some clothes to be delivered to my flat in the Christmas sales. I placed the order with an online retailer to be delivered to my flat in London. At no point did I inform the retailer that I wanted the…
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Posted in error
Posted in error
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Restaurant service charge automatically added to bill
I've noticed that Yo Sushi in Birmingham Selfridges automatically adds a 10% service charge to the bill. This has happened to me a couple of times there and nothing about it was mentioned by the staff. I haven't had this elsewhere. Has anyone else had this in restaurants? Is it even legitimate??
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Unhappy with custom built trike - do standard consumer rights still apply?
Commisioned someone to build me a custom trike early 2016 - took delivery of the vehicle early September but due to a lot of confusion at the DVLA we did not receive the V5C docs and sort the tax out until the start of December which meant that we could not legally drive the trike until then. On receiving the V5C and tax…
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Late delivery, what should I do?
I needed some skirting board which was scheduled to be fitted yesterday/first thing today as part of a flooring installation. The one I wanted was in stock with Wickes, but if you order for collection they only hold it for 24 hours, so I had to wait a few days so I had access to a car. When that day came around, they were…
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Acer Laptop Fault and Warranty.Please Help.
Hi everyone, could I have some advice please as to how to proceed with this one. I purchased an Acer Spin Laptop from Tesco at Bursledon (nr Southampton) on 26/10/17. We have been using it lightly for surfing the net at home. The week before Christmas we noticed an issue with the left hand hinge which appeared not to be…
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Bose Soundtouch 10 & 20 Fault - John Lewis
Hi I bought a Bose Soundtouch 10 and 20 for my Personal Training studio I opened back in October from John Lewis in store. The Bose soundtouch app for ipad had an issue where it would randomly blast the volume out on full and quickly switch it back to zero and in general, just act mental (I have video proof), subsequently…
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Cancelling monthly rolling Gym contract
Hi, I have a monthly rolling membership at a gym where they take a fixed amount through DD at the beginning of every month. Cancellation requires 30 days written notice, so I sent them an email on 1st Jan requesting that they cancel my membership and stop taking any further DDs after the one for January. They replied on…
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LED's not as described on Ebay
Hi, appreciate a little direction and help with this problem. In June 2017 I purchased 16 LED bulbs for replacement kitchen lighting. By this xmas all but 3 had failed. The advert clearly states that they should last 50,000 hours. This is why I purchased them. Am I entitled to a refund as the goods are obviously not as…
