Beware: Dunelm "Three Hour" Reserve and Collect is actually "within 48 hour response"

Purplesagerider

BEWARE OF DUNELM's "THREE HOUR" RESERVE AND COLLECT.

Dunelm's three hour reserve and collect is not a three hour reserve and collect service at all. Once you have reserved your product (which is of course in stock at the store of your choice on the computer system) and you have received your e-mail reservation number, Dunelm unertakes to let you know within two days (up to 48 hours) when the product is ready for you. The soonest, or minimum that it undetrtakes to provide a response to you is the three hours. The problem is that this gives staff up to 48 hours to locate the product in the store/warehouse and put it aside for you before sending you a ready to collect text/phone. In the meantime it may be sold, damaged (Or I guess conceivably be stolen even) BEFORE the staff member "Deleted_User"/"selects" the product for you (as I discovered).
Once you have received the ready-to-collect text/e-mail/call it will hold the product for 48 hours for you. As I was told it is an "up to 48 hour" reserve service.
Amazing, but true. It is unlike most of the other retailers who once the give you a reservation number have already put the product aside for you.

theonlywayisup

BEWARE of posting on the wrong board.*

*no time limit specified.

ssparks2003

Great post; so what's the problem that you want assistance with?

pmduk

Come on guys, It's the Poster's first post!

Purplesagerider

Hi!
I am sorry if this is the wrong area in the Forum to put this. If anyone can direct me to a better place/heading/area to post it where it will do the most good I will happily re-post it there. I just thought that consumers in the UK looking to use Dunelm Mills Three Hour Reserve-and-Collect Service should know what they are letting themselves in for.
P.

Purplesagerider

Hi!
I am sorry if this is the wrong area in the Forum to put this. If anyone can direct me to a better place/heading/area to post it where it will do the most good I will happily re-post it there. I just thought that consumers in the UK looking to use Dunelm Mills Three Hour Reserve-and-Collect Service should know what they are letting themselves in for based on my experiences in the past 36 hours.
P.

Greta_Sharbo

Should have been in the 'praise/vents/warning' (just above this one) but not to worry - we all get things wrong once