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o2 Mobile contract issue
Sometime ago i entered into a monthly contract with o2. initially it was just a sim only deal. I eventually upgraded to their 'refresh' tariff which included a phone. During both terms i was having multiple issues throughout the contract whereby at my home, at my work, and around the town centre I was repeatedly unable to…
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International parcel delivered to wrong address
Hi, I ordered a solid oak coffee table on line to be delivered to France. Waited 10 weeks for it to be made and a further 6 for it to be delivered before chasing up where it is. Having been told it was delivered to a neighbour and digging deeper I’ve found it has been delivered to another house in another town 2 hours away…
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If a company delivers, are they obliged to collect?
Let's say I order something online that needs specialised delivery - a couple of tonnes of gravel for example. The company offers free delivery and turns up with their lorry and its special hydraulic arm to lower the ton bags of gravel onto my driveway. Then, for whatever reason, I want to return it (maybe it's the wrong…
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Rights on Faulty Settee
My parents have bought a new suede 3 seater settee and a single chair in August, they were told it would be delivered in October and it was. However when the delivery guys unpacked it the settee had leather seats and suede back - the chair was all in suede. The guys said they'd be back that day to swap over the base,…
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car dealer offered me a deal signed the contract. now he wants to increase the price
I went to car dealer. he agreed to sell me a preregistered van. we agreed a price. at 199 per month no deposit for 5 years and the vans mine. finance agreed contract sign and returned to them via email. time and date agreed to pick up the van. an hour later he emails and says he forgot to add vat and the price has…
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Paying for returns when item's not as described/picture.
I was wondering about this please. I bought a coat online, it's arrived today and it's not as pictured, the colour is quite different and it's quality is poor, even though it's not a cheap coat. I had a look to returning it but the site says I have to pay for postage. On a coat, that will be quite a lot. Is there anything…
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Competition advice
Back in November I entered a competition via a companies face book page to win some PC hardware. You had to like certain pages of sponsors, tweet, watch and comment on a YouTube video. I was successful and won. I was not informed at all that I had won. They way I found out was via a comment to my comment on The YouTube…
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Item delivered to wrong address
My husband bought a Baxi heater from a trader's site on Ebay in November. He paid by Paypal The parcel was shipped by UK Mail. Their tracking showed that it had been delivered and signed for by "Richard" (my husband's first name) However it was not delivered to us, the APS tracking MAP shows it was delivered to a property…
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Smartphone repair and subsequent warranty
My 2.5 year old smartphone (which was always treated with care and was in excellent condition) recently developed a fault with the touchscreen which got progressively worse over time, eventually rendering it unusable, so I sent it to the official repair centre to be fixed at a cost of roughly £100. It was returned to me in…
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B Stock Item
I ordered a B Stock item from a store that advertised photos of a small amount of damage. I was happy purchasing this item as the damage was insignificant and the reduction in price was decent. When the item arrived, it was wrapped in bubble wrap and industrial cling film, the black stuff you can't see through. On…
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Pre Black Friday purchase
Just about everyone knows how reknowned the Black Friday deals are nowadays, don't they? Bought an item pre Black Friday from a shop that advertised the item with a special pre Black Friday promise - 'If this item is in the Black Friday sales at a reduced price, the difference will be refunded'. Of course, it made me think…
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Ongoing problems with Ford Focus now out of warranty
I bought my Ford Focus in April 16 (it was around 18 months old) and within a few weeks started to experience problems with the tyres losing pressure. It has been back and forwards to the garage ever since with them replacing valves and messing around trying to seal the valves. In July 17 the fault was finally diagnosed as…
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Seller cancelled order AFTER dispatch email
Long story so I will be as brief as possible while trying to give relevant details. I ordered a leotard for my daughter back in September. It was not bespoke. It was part of a “winter collection”. I paid in full £36, and was told the leotard would be in stock mid November. I asked if I was to do anything further, but told…
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Can you request discount retrospectively?
Hello, I bought two pairs of shoes in the Adidas sale online yesterday. The items haven't even been dispatched yet. Since then, they've knocked another 20% off the price. Now I know I can send them back for free returns within 100 days, but am I able to request they simply apply the discount retrospectively? Do companies…
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Dyson V6 cordless from Tesco - very unimpressed
We bought a Dyson V6 Trigger rechargable vacuum over xmas in the sales from Tesco direst, we've used it twice and very unimpressed with it, it seems to be al lnoise and little suction, and runs flat from a full charge in maybe 5 minutes (not even on the turbo/high speed setting) Have we any rights to return it please for a…
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Faulty laptop on eBay
I bought a "new - ex display" laptop on ebay in November, paying with PayPal. The seller seemed to be a reputable limited company. There are several issues with it: * cannot register the manufacturers warranty as apparently someone else has already done this (suggests it was used more than ex-display) * fan is incredibly…
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Hotel will not refund for my non stay
Hi In early December I booked a 2 night stay to attend a women's conference and, as the place the conference as in was overbooked, I offered the extra bed in the twin room on a forum of the women who would be attending. I quickly got a room mate and agreed we would split the cost. Then, due to a conflicting obligation, I…
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vapeybox.com subscription
hi im having a bit of a argument at mo with vapeybox.com. im not sure where i stand legally if this goes any further. i made a subscription to vapeybox and got a free gift. tho i didnt see when joining that i can only cancel the sub after the 2nd subscription. well the juice from there is terrible so i emailed them and…
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LIDL callous behaviour
Not much Xmas cheer LIDL. Bought two items for my mum before she passed away just before Xmas. These haven’t been opened or touched. Called 2 ask could I get a credit note for them as can’t find receipts. Offered to provide proof of special circumstances and myself and my mum were good customers. Lidl said not interested.…
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Argos query
Hello, 7 days ago I purchased a Garmin Vivosmart Fitness Tracker from Argos via eBay. I collected it via their store a few minutes later. When I opened the box I noticed the screen was very blurry. I assumed this was supposed to be the way it is and started using it. Over the next few days, I noticed the battery life…
