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Credit note vs Cash refund
Took some swimming goggles back today to sports direct. Both pairs weren’t fit for purpose as on both pairs the straps kept coming loose within minutes of putting them on. The staff member saw where they’d come loose but said they weren’t faulty, I replied telling her they weren’t fit for purpose as they couldn’t be used.…
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Hermes delivery issue
I recently sold my camera on eBay and sent it via Hermes, using the eBay label system. Today, I got a message from the buyer telling me that they'd checked the tracking and that Hermes had delivered the parcel and left it in the safe place of the bin. She said that they'd made no attempt to knock and that there was no bin…
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Booking.com complaint
Hello I booked a room via booking.com n America but when I got to the hotel they had no record of me....! The hotel was full so could not put us up... As it was close to midnight booking.com could not find us a room through them but they found us a room in a motel miles away several miles away.... I have complained and…
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Apple Warranty Issue
Wonder if anyone can help. My Iphone 6plus had an issue with the fingerprint sensor and front facing camera. Brought it in in July under warranty and they done their analysis on the device which confirmed failure of these two. They took it in to be repaired under warranty but said it would cost as when they opened it the…
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Double (Kitchen) trouble
Happy New Year! I’m looking for some advice and help if anyone is an expert in consumer rights or has encountered a similar issue. Briefly, new kitchen installed 2 and half years ago. In run up to Xmas we were struck by 2 annoying occurrences: * Integrated fridge freezer stops working. Probably lost £50 of food. Called…
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Faulty EV Charger
Hello, I am a first time poster and long time reader so please be kind. I am seeking some advice - I purchased a EV charger for my home in Feb-17. It was partly funded by a OLEV grant and partly by myself. The unit was installed and worked perfectly for around 3 months then failed. I called the company who sent an engineer…
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TV lost in transit
Hi all, I'm looking for some advice on an issue I'm having trouble resolving. In November, I purchased a 49" television from Amazon Warehouse using a credit card (Mastercard). As it was a Warehouse deal (effectively a returned item which is deemed fit for resale) the item was described as having small scratches on the TV…
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Insurance payments
Hi All Sorry if this is not posted in the correct place, it seemed the nearest to my related question. I let my car insurance lapse after I sold my car. Unknown to me, the insurance company renewed the policy and started to take further payments without me knowing. On their website when I logged in, I see a link asking me…
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Royal Mail online and restricted items
Apologies if this in the wrong section. For both returns labels and click and drop on Royal Mail's site, there is a requirement to tick a box stating that I'm not sending any prohibited or restricted items before a returns label or postage label can be processed. I've had a few different answers from RM, however what I'd…
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EnjoyCard UK
We were informed on facebook by one of the owners of a decent local indian establishment that they had employed the services from EnjoyCardUK. For £20.00 upfront and valid for 12 months unlimited use, we could order two meals and get the least expensive free. ontop of that one use voucher £5 worth of free starters and £5…
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Terrible mattress Furniture Italia - Livingsocial
Hi everyone, looking for a bit of advice. We bought a Mattress on Livingsocial it was £50 down from £380 ish and the £25 for delivery pocket sprung with 20mm memory foam top. It was just before xmas and we needed it for our guest room. We thought it was a good deal and had no time to buy locally. It arrived promptly rolled…
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eBay retailer refusing fix/replacement?
Hi all Just wondered if anyone's able to give a little advice please! I purchased a mobile phone for £230 in Mar 2016 labelled manufacturer refurbished from Currys PC World eBay store. Over the past ten days it's gone completely wrong - there's a very well known manufacturer defect with the phone model and it won't even…
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Debit card stolen. possible to cancel store transactions?
hi. a couple of Sunday's ago I realised my card had been stolen from asda. 250 cash taken out the sat night. 250 cash the Sunday. then 1500 in various shops. I rang the bank the same day. they stopped the store transactions on my pending balance. and refunded the 500 cash pending investigation, they didn't need to refund…
