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Everest Windows _ be warned!
Hi I am wondering whether anyone has had a similar experience with Everest Windows. I placed an order in November 2016 for new patio doors. I wasn't in any hurry to have them fitted. Later in November I came home one Friday to find a message from Everest asking me to call to arrange the surveyor appointment. As it wasn't…
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Reduced item fault. Rights to swap with non-reduced same item?
Hello MSE people, I hope I post into this forum correctly. Bought a Kenwood Kmix mixer at TK Maxx yesterday on my credit card for £123. It was reduced (twice). Next to it in the same aisle was the same item, but with a better condition box for £199. We seemed a little shocked and so asked if it had anything wrong. They…
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Delivery time expired
Can anyone advise me on the following: Ordered some furniture and on the companies web site it states 20 working days delivery ie mon-fri. Another firm makes the furniture and when we orignally placed the order the company that makes the furniture rang to confirm order I asked about delivery time and they told me 6 weeks.…
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Hidden charge
Hi I need some help please. Booked a holiday with a high street agent for one of their own holidays. It was for a villa holiday in florida which included a heated pool. On the page it stated that items marked with a * incurred local charges but none of the references to the pool had a * next to it. After booking I…
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Hotel not completed
Can anyone give me any ideas on my rights in the following situation please ? 6 of us ( 60 year old ladies )booked a new hotel in Manchester for an overnight stay in April after going to a show. We all live in different parts of the country and have been planning this for months. We now discover the hotel will not be…
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Argos complaint - tablet with cracked screen
I bought a tablet from Argos store. This tablet was a gift for someone and that person opened the gift on after weeks when he arrived. After charging the tablet still with the packaging we found there was a diagonal line on the screen. After removing the screen cover we found it was actually a deep line(not external crack)…
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Friend been scammed - is there anything she can do
Good evening folks, I think I know the answer already but thought I would ask the good people of these forums if all is lost as they know far more than I do. Friend bought a caravan from ebay through a classified ad on the site. To cut a long story short, payment was made by bank transfer some 9 days ago. Bank asked for…
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Very, duped me out of £97!!
Hi I bought an Ipad from Very at the end of Dec as it was the cheapest place. I've been paying off £50 a month for 2 months. I checked my balance mid Feb and to my suprise it was in credit for £97! I spoke to a customer advisor who told me that because of late deliveries before Christmas, Very were refunding the delivery…
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Engagement ring.
I got engaged last year, I picked my ring written my partner. The design is unusual and that was what attracted me to it. The diamond has little metal around it so it is effectively 'free floating'. Before purchasing we asked was the diamond likely to come loose due to the design, well we were guaranteed it wouldn't. So a…
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Very catalogue service guarantee now auto renewing?
Hey all So I regularly shop with Very, I find the idea of buying large things on interest free very convenient For larger/more expensive items, I sometimes opt for their insurance cover, which can be quite cheap compared to the items I'm buying But the other day I had a letter through about a set of headphones I bought…
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Faulty car repair refund
Hi all first post here so please be gentle. Just to add some background on my knowledge here i work in procurement and have studied contract law etc but I'm extremely rusty after so long hence asking for some advice. The garage I use for repairs effectively told me my old car was dead so I get rid of it. They then phone…
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Right to reject vehicle
We bought a brand new BMW i8 on 26th November 2016 with PCP finance from BMW financial services. We noticed a loud whirring noise from the electric engine and took it back to the dealership on 10th December after 14 days of ownership. They diagnosed a fault with the electric motor which needed replacement. By the 28th…
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Access to past Court Precedents ? (for claimants to obtain.. ?)
A precedent being a past case which was heard in court, by a judge) If a claimant wants to access a full set of a few precedents (Which they know the name and year of), how can they get these precedents, just by as a claimant without a solicitor any online resources where you can get them? (which is the full precedent, not…
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John lewis
Hi I had bought a expensive tv from john lewis less than one year and now it started to give problems . I had written to head of the customer care but they are not helping me to solve it. so i wrote to ombudsman but they replied me that john lewis is not participating with them. so Could some one please help me whom should…
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Neighbour removing chimney breast
My neighbour has asked me to meet with their architect. We are mid terrace and they wish to remove chimney breast at ground floor level in the rear tenement. This will require some work to the party wall to take some sort of steelwork on their side. We should not be affected if done properly. I am aware that this comes…
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carpet laid wrong way round
I had a carpet fitted on my stairs I picked a flowered pattern that all went in the same direction upwards pattern, they fitted it with the flowers running down, I phoned the shop and he said that its fitted right I told him that the sample book show the flowers all running up so that's the way I expected it go. and if…
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Faults in new laptop from Debenhams Plus
Hi. We bought an Asus laptopn on 14/12/16 and it has since developed a number of faults. I emailed Debenhams Plus who said I need to contact Asus directly. I questioned this as I said my contract was with Debenhams plus, but they said that after 30 days the warranty moves over to Asus. Can anyone confirm if I should be…
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Miss-lead on boiler sale
We had a salesman come round to quote on a new boiler. We wanted a worcester-bosh boiler which he told us came with a ten year guarantee and included 10 years of service plan. We sat there and confirmed with him that we had TOTAL cover for 10 years including the annual service which he agreed verbally. We have since…
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Faulty dishwasher
Hi all I hope i'm in the right area for advice. I have a faulty dishwasher and the company Glen Dimplex (GD) who supplied it are refusing to help. Here is the back story: moved into new build house Nov 14. Dishwasher broke in Sept 15, think it was the switch for the element. GD replaced it with a brand new dishwasher as…
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Bathstore issues
Hello Wondering if you can help me. We went to our local bathstore before Christmas and ordered a new bathroom suite at the cost of £3200. It was a full suite to replace everything in our new bathroom. The order was initially due to for delivery before Christmas, but due to issues with the new bathroom, I rang them and ask…
