Faulty dishwasher

shelby782

Hi all


I hope i'm in the right area for advice.


I have a faulty dishwasher and the company Glen Dimplex (GD) who supplied it are refusing to help.


Here is the back story: moved into new build house Nov 14. Dishwasher broke in Sept 15, think it was the switch for the element. GD replaced it with a brand new dishwasher as part was hard to get & this was installed in Oct 15. The dishwasher is now broke again, appears to be the same problem which is its not heating up but still running through the cycle (exact same as last time). GD said it is out of warranty (2 years) as they go by the original product of Nov 14.


Does anyone know if this is correct? Surely a dishwasher should last longer than this and if its the same fault with brand new dishwasher then its obviously not fit for purpose?


TIA

DoaM

Did you buy the original dishwasher (that came with the new-build house) from GD? Did you pay at all for the replacement dishwasher in Sept.Oct 15?

(I'm trying to understand the relationship between GD and the house purchase, and what you paid when in respect of the dishwasher. Understanding the chronology and relationships is important).

lincroft1710

Usually a guarantee runs from the date of purchase, any replacement machine supplied free of charge does not start the guarantee from day one. So from reading what you have written, the 2 yr guarantee would seem to have expired. A manufacture's guarantee is different from your statutory rights.

Any rights you have are with the organisation who sold you the machine. As GD appear to be the manufacturer, you need to contact whoever sold the machine to you, which if it came already installed in the house would be the house builder.

shelby782

Sorry for the confusion.

The dishwasher came with the new build house so brand new. It was supplied by the builder by but I think they got it off GD. All the builder did last time was get the kitchen guys who were still on site to remove old & install new. We had to contact GD ourselves & arrange everything as it came from the UK to NI, it was a lot of hassle!

A new 1 was supplied by GD as they were finding it difficult sourcing the parts & didn't bother to contact us so my oh gave off & they sent the new 1. The only thing we have is the delivery docket.

The dishwasher itself is a Belling integrated slim line 1. My problem is the fact that the fault has reoccurred in a brand new dishwasher once again, so the same fault in 2 dishwashers in just over 2yrs. Surely it's not fit for purpose.

wealdroam

shelby782 wrote: »

Surely it's not fit for purpose.

That may be so, but the point being made is that your statutory rights are with whoever sold the thing to you.
That appears to be the house seller.

bris

You have no rights to a remedy from GD.


You need to approach the builder but before you do you need to know your rights.


In this case because it's been over two years you need to prove the fault was inherent at time of purchase. You do this by getting an independent expert to examine it and state this, the fact its faulty is not enough.


You need to do the donkey work and prove your case, the builder doesn't need to do anything until you do.

hollydays

You could post a question on the forum whitegoods as they have engineers on there who may be able to point out what has caused the problem, or if it indeed is a known fault
http://www.ukwhitegoods.co.uk/help/buying-advice/dishwashers-buying

shelby782

I think its the same fault as last time as its the water not heating but still running through the cycle which was same as first dishwasher. It was the switch that controls the element that was broken/faulty.


Anyways I contacted Belling and they are sending out an engineer FOC due to the problems that we encountered on both dishwashers.