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So Sweaty ignoring my emails!
I had an issue with an online order that was delivered and I have emailed them sooo many times. They emailed back once at Christmas but not had a reply since. It's like they are ignoring my emails. The company is So Sweaty. Can somebody please help or give me some advice as to what I should do next? I cant find any…
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Making a formal complaint against Apple
I have a 2014 MacBook Pro which has had poor battery life since purchasing it - about four hours from a full charge. The battery was replaced in 2015 which did not make any improvement. The machine has been tested and reinstalled several times by Apple and they can find no fault. I have asked for a replacement machine but…
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currys refund on my TV after 30 days - what are my rights?
Hi all, Was wondering if someone can advise me on this. I got a large TV off currys back in January. Unfortunately was not able to open and install it until I moved house - which was earlier this week. Now I find that there is a fault with the sound on the TV. its actually rubbish and very tinny. Something I wouldnt expect…
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Beats Headphones developed fault - right to repair out of warranty?
Hello, I've got a question regarding Consumer Law. I purchased Beats Solo headphones in June 2013 from John Lewis (Oxford Street store) for £169.95 using my Mastercard. These broke two years later, but Apple replaced it under warranty (2 year warranty) in July 2015. It was replaced with Beats Solo 2 as the original model…
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Father died owing Creation Credit. Creation contacted Phillips and Cohen Ltd
Hello All My Mother just called me in a panic so I thought I'd write in for advice. My parents had recently bought a couple of sofas from Harveys furniture outlet and had take out a credit agreement to spread out paying off the purchase monthly over a one year period. Total cost of furniture was 1850.84. They paid an…
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ParcelHero Fail To Deliver
I order a parcel through Parcelhero's website on 20th February 2017. It's going to Russia, correct dimensions and weight added to the site. Paperwork is generated by their website for you, just fill in the blanks. Correct addresses added. You pay for the parcel service (in this instance TNT was my choice of shipping…
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Sainsburys technical glitch costs me 15 pounds
Hello, I'd like some advice please. Over the weekend I had a grocery delivery from Sainsburys 4/3/17. When the driver arrived he apologised that the paperwork wasn't as standard saying there had been a technical glitch. I thought nothing more of it. The following morning I received an email from Sainsburys apologising for…
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Purchased a car, Didnt know it had Outstanding Finance
Hi all, New member here but I've been reading this forum for years. I've bought a car a month ago. The seller informed me over the phone that the car was HPI clear and said he had a copy of the report. I forgot to ask about it when actually collecting the car. A friend of mine reminded me about the HPI status (if it's…
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Consequential Loss Claim?
Hi, first time poster here but have read a few of the guides before posting (and before complaining!). Purchased a Mamas and Papas Rialto 3 piece kids furniture set from the online retailer Precious Little Ones on January 5th with a stated dispatch of 10 - 14 working days. Following several delays the order was finally…
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Roofing nightmare
Hello. I hope someone can help us. Around 18 months ago, we had a high-tech membrane installed on the flat roof of our new house. All seemed okay until a few months after we moved in. We woke up one morning to see a large wet patch above one of the downlights in our bedroom! We quickly noticed that there was another leak…
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Returns policy
I purchased approx £2500 of gym equipment from a leading fitness supplier. Unfortunately, I do not have space in my garage for one of the items and wish to return this. The item is still in its box and hasn't been touched. I contacted the sales advisor today, after receiving the goods only 5-6 days ago to request to return…
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Garden Furniture - Made to Order
Hoping for a bit of advice. A colleague at work makes garden furniture and sells it (via Facebook). It's good quality and I've bought a couple of bits off of him. He takes a 25% deposit via PayPal with the balance paid when he delivers the item or they collect it (either with cash or via PayPal). Anyway, we were discussing…
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Very catalogue not responding - what now?
I am claiming ESA in the support group so have a limited income and bad health. For ages I have used Very catalogue as a way of managing larger purchases and up till now found them really good. However since Christmas I have had nothing but problems and I do not seem to be getting anywhere. It is having a serious effect on…
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Carpetright Vinyl Tear
We have recently moved into our first bought house and have taken on a renovation project (not ideal at 7 months pregnant!) The whole house needed reflooring and we have bought both carpet and vinyl from Carpetright. The vinyl in the kitchen was fitted last Wednesday (1st March) and looks great. The website says the…
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complaining about loud music at a PC fair?.
complaining about loud music at a PC computer fair?. Has any one done this and how please. We went to Coventry connections l. club the music was very loud for a sunday morning no need for it. Notice all the customers at the other end on the hall. I feel sorry for the stall owners at the far end of the hall due to they…
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Different mattress sent asking for £49 charge for return
Hi there I really need some help with this case as I am worried to run out if time. Hi, I bought a mattress from bed.co.uk which I received payment 10 days later (though they promise a next day delivery) the problem is that it is completely different from picture and description. It is also very bad quality, I choose that…
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Hotpoint or Tesco re faulty appliance?
My Hotpoint dishwasher is 11 months old and so under guarantee. It has developed a slight fault in that the indicator light for rinse aid stays on despite having been refilled. I have monitored this fault over the past 4 weeks hoping it would correct itself. Apart from this minor fault it is working fine. My query is…
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Advice please - automatically signed into a contract after 12 month free trial
Hi, I am after a bit of advice please. I signed up for a free 12 month trial of an online safeguarding company for my school. After looking at it for 3 days we decided it was not for our school and did not make any access into the programme. The company tried to call whilst I was teaching and I did not call back as I…
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Advise needed regarding digital item
I'm just looking for some advice on where I stand please. I ordered something from a company on Facebook, and paid via PayPal. It was a digital item, and I also ordered prints of the item. We discussed in, what I thought was, great detail about what I did/didn't want. They didn't tell me what they would be doing for the…
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"Last a reasonable length of time"
I wonder if anyone can advise on this, as having read various articles in the sticky, I'm not quite sure where we stand. My girlfriend bought a laptop about 17 months ago, online, from John Lewis. It seemed fine for the first few months, then after about 8 months it crashed and we couldn't restart it. She called technical…
