Carpetright Vinyl Tear

Jbowestaylor

We have recently moved into our first bought house and have taken on a renovation project (not ideal at 7 months pregnant!)

The whole house needed reflooring and we have bought both carpet and vinyl from Carpetright. The vinyl in the kitchen was fitted last Wednesday (1st March) and looks great. The website says the flooring we chose is 'ideal for kitchens' and describes the vinyl as a 'made to last' design, it is also covered by a 7 year 'wear guarantee'.

As tends to happen in kitchens, yesterday we were moving our white goods to clean and paint behind them. When putting them (very carefully) back into place, the vinyl has torn leaving two holes straight through to the concrete floor! Surely any flooring that is described as 'ideal for kitchens' should be able to with stand white goods movement?!

I spoke to the branch today and was told "well that's the nature of vinyl". Totally unacceptable!

Any advice moving forward?

neilmcl

Jbowestaylor wrote: »

We have recently moved into our first bought house and have taken on a renovation project (not ideal at 7 months pregnant!)

The whole house needed reflooring and we have bought both carpet and vinyl from Carpetright. The vinyl in the kitchen was fitted last Wednesday (1st March) and looks great. The website says the flooring we chose is 'ideal for kitchens' and describes the vinyl as a 'made to last' design, it is also covered by a 7 year 'wear guarantee'.

As tends to happen in kitchens, yesterday we were moving our white goods to clean and paint behind them. When putting them (very carefully) back into place, the vinyl has torn leaving two holes straight through to the concrete floor! Surely any flooring that is described as 'ideal for kitchens' should be able to with stand white goods movement?!

I spoke to the branch today and was told "well that's the nature of vinyl". Totally unacceptable!

Any advice moving forward?

Not necessarily. "Ideal for kitchens" simply implies that's up to he task of normal day-to-day wear in a kitchen environment, not that it can withstand heavy kitchen appliances being dragged across it. You pull any heavy appliance across a vinyl floor and you take the risk of damaging it.

vuvuzela

Jbowestaylor wrote: »

We have recently moved into our first bought house and have taken on a renovation project (not ideal at 7 months pregnant!)

The whole house needed reflooring and we have bought both carpet and vinyl from Carpetright. The vinyl in the kitchen was fitted last Wednesday (1st March) and looks great. The website says the flooring we chose is 'ideal for kitchens' and describes the vinyl as a 'made to last' design, it is also covered by a 7 year 'wear guarantee'.

As tends to happen in kitchens, yesterday we were moving our white goods to clean and paint behind them. When putting them (very carefully) back into place, the vinyl has torn leaving two holes straight through to the concrete floor! Surely any flooring that is described as 'ideal for kitchens' should be able to with stand white goods movement?!

I spoke to the branch today and was told "well that's the nature of vinyl". Totally unacceptable!

Any advice moving forward?

If you drag heavy appliances across vinyl, the feet will catch and rip it. You clearly weren't 'very careful' if this happened, unfortunately. The 'suitable for kitchens' thing likely means it is reasonably hard-wearing and easy to clean / keep hygienic, not indestructible.

unholyangel

If furniture can damage & score wooden or laminate flooring when being dragged across, vinyl has no chance.

In future I'd advise you to sort of rock it back and forth gently to get it into position rather than dragging or pushing. If you need to move it quite a bit then put something under the feet (like felt or cloth) to enable you to slide it (but I'd still advise taking care in case the material comes away from the feet)

DoaM

Last time I had to do anything like this (with the washing machine - it's not so easy to rock it since it fits under a worktop) I removed the kick boards so I could access the feet and placed old towels underneath - that way it could slide quite easily over the vinyl flooring.

carly

I have all my heavy white appliances sitting on upturned pieces of carpet. It makes sliding them in and out of place childsplay and also helps reduce vibrations and noise.

London50

Apart from our fridge freezer all other white goods in our kitchen are on the adjustable roller kits you can buy. It makes life so much better not only for general floor cleaning under ovens ect but also when decorating as they can be rolled within the kitchen rather than needing dust sheets draped over them. :0)

ARandomMiser

I have done exactly the same as the OP. The fitter probably had not even reached the end of our road when i put a big tear in it. Unfortunately it was my own fault and i had to pay to replace it...... It isn't the fault of the vinyl.

bris

Ideal for kitchens yes, ideal for dragging heavy appliance over it no, nothing is going to withstand that.