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Amazon marketplace tap broke in 11 months
There is no option to request return/refund. This tap has ceased to function after less than a year. I had to call a plumber, which will cost me £50. He told me the plastic hose inside the tap has come away and is blocking the inside of the tap, stopping the water flow. It cannot be fixed. I have used the 'Contact Seller'…
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Repeat performance - still unhappy
If a bodyshop conducts repairs and you are unhappy and give them a chance to improve the repair but your still not happy - can you get the vehicle repaired elsewhere and then claim the money back from original bodyshop
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Wileyfox not returned from repair centre.
Hi all, I sent my Wileyfox phone off to be repaired nearly a month ago. They stated it would take up to 3 weeks to fix it. I would periodically email the customer support team to check the progress. They informed me that it had been posted to me about the 1st of March. I don't know which courier and have zero information.…
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Music magpie not paid me for my phone i sold to them
Hello Hopefully this is in the right place. I sent my iPhone 6s plus to musicmagpie to sell it and they offered me £303 for it so courier comes and collects it and they receive it and then send me an email saying it went through testing and its still connected to my icloud (my mistake I thought resetting the phone…
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G Plan sofas
After having her new GPlan sofas for a couple of days my mum noticed the cushions were marked where she (and guests) had sat on them. This is not marks from jeans or dark clothes etc, nor is it where the pile is flattened. The fabric looks darker, from all viewpoints, and they look old and worn already. She has now had…
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Dentist negligence claim
Need a suggest about dentist mistake issue. In October 2016 I broke my tooth (small piece). I went to my dentist and she said I need a filling. It was small (not deep) filling. I have got it! Yesterday (09 March 2017) I went to another dentist (about wisdom tooth) and she suggested me to make a big x-ray of my teeth to be…
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Refund promised due to Sainsbury's error
I have been patient beyond belief and I am exasperated. Almost four weeks ago I made an online order for delivery to Sainsbury's. It was only a few items but included two boxes of Banrock Station red wine for a get together. The order arrive and consisted of a few herbs that I'd ordered......and one box of white wine.…
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Royal Mail - Redirection refunds?
I took out a 6 month redirection service from Royal Mail when moving house. I changed my address with as many places I could think of, but I barely received any redirected mail which I thought was odd. The ones I did receive were mainly junk mail. Only when I was expecting some important mail which I did not receive, I…
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glass in Tesco bread - complain how?
my daughter bit on a sharp piece of glass in Tesco "Finest" bread. Could have done serious damage had she not spat it out. Which is the best way to complain?
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Building Control - No refund! Help
Good morning, I'm having an issue with getting a refund with my local building control. Basically I\m moving house and my solicitor said the buyers needed a building regs certificate for a chimney in my kitchen, so I went to get a regularisation certificate. BUT it turn out they were talking about a chimney that hasn't…
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Returning faulty product
Hi, Last month I bought a new Joie pushchair from Smyths, however the brake has become faulty so I am going to return it. However I bought a bright green one as it was £50 cheaper than the other colours, selling off last seasons stock. Now the green one is out of stock. Am I entitled to another colour at no extra cost? Or…
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Harveys - delivered different sofa from order
We purchased a corner sofa and a 3 seater from Harveys early January 2017, wait time approx 7 weeks, Harveys were reasonably good in keeping contact, and order was received within 7 weeks. Delivered on 27 February 2017. Delivery guys were good, all at first seems well - as they left my friend was here and I was showing her…
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Amazon's fake products and sellers - Is there any legal action I can take?
In the past two months I have tried to buy similar products from seven different vendors on Amazon UK only to have the orders cancelled after between one and four days ("Preparing to ship")? It turns out that all the vendors were probably fake. This has taken up a lot of my time and caused me a great deal of stress - is…
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Dents made by engineer
I had my washing machine fixed by a Hoover engineer however, after they had fixed my washing machine I noticed that there are several dents left in my machine from the engineer. I have have made a complaint and telephoned them in which they have responded that cosmetic work is not covered in my plan. I don't feel this has…
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Small Claims court?
Hi Everyone, Thank you for any help in advance. I have been victim to a wonderful salesman. I was put in touch with a guy we will called "john" for the purposes of this thread. John specialises in SEO (search engine optimisation) work for website i.e ranking your website higher on google. He did an audit of my company…
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Section 75 claim
Help!!!! I currently have a claim being processed under section 75 of the Consumer Credit Act. I have today received a letter from the retailer saying if the decision goes in my favour they will start legal proceedings immediately! What legal proceedings could follow? If the section 75 claim is upheld, what weight does…
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Letting agent says we didn't repay our fees, even though we have a receipt.
Hi all, Just want to throw this out there in case anyone makes the same mistake we made. Back in December we renewed our lease with our letting agent and paid £120 fees in cash to them (can you guess where this is going). At the end of February they called us and said according to their records we never paid this fee.…
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Do I have a case to claim against Bensons for Beds
Hi all, Hoping to get some advice. I've read up on the MSE site about my rights, but still unsure whether I have a claim or not as it's a bit 'on the fence'-ish. Would appreciate any advice and apologies for the very long story, but wanted to give a full picture: So, I've had apalling service from Bensons for Beds. It…
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Laser Eye Surgery takes longer to heal
Hi whilst away on Holiday, I paid for laser eye surgery for my wife on my credit card. The surgery offered two types, one which takes a month or two to heal and one which is only a few days. I elected to use the more expensive one because we were on holiday and did not want her walking around half blind. In practice, it…
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Kitchen Fitter has left me feeling angry and stupid
Would appreciate some advice. At the end of October 2016 I entered into a written contract with an independent project manager (PM), recommended by a family friend, for the following kitchen work, some of which has been done but most has not been done; * Roof Plastered and painted (done) * Wall plastered (done) * Light…
