Refund promised due to Sainsbury's error

#_J_&_L_#

I have been patient beyond belief and I am exasperated. Almost four weeks ago I made an online order for delivery to Sainsbury's. It was only a few items but included two boxes of Banrock Station red wine for a get together. The order arrive and consisted of a few herbs that I'd ordered......and one box of white wine. Wrong quantity and wrong wine! The delivery guy was great and agreed to take it back but told me I'd need to contact Sainsbury's for a refund!
Cutting a long and very stressful story short, I've had to chase the refund five times and each time received a call confirming it's been done. Each time the caller blames the last caller for giving me the wrong info! I've been nice and calm as didn't want to take it out in the caller. Now however, enough is enough!
I am now at the end of my tether. I'm lucky enough to be in the position to have been able to go and buy the wine elsewhere. Some people may not have been able to do this and that's where I get angry. They still have my £31 nearly four weeks later and no goods to show for it.
I don't know how to get any higher than the online services manager who just says it's in hand!
I'm exasperated, fed up and not happy that I'm spending my precious time chasing this when it's their error! Can anyone help me to get this fiasco sorted and out into the open to show the complete disregard to customer services.

ThumbRemote

Have you posted this on their Facebook page? That might spur them into action.

agrinnall

One word: chargeback.

Rottw1

I've found Sainsbury's Customer Care team to be useless - I've dealt with 10 different people and am still waiting for a refund (gift card in the post apparently). Try Twitter. I'm now writing to the head office and hoping for a better outcome. Good luck.