So Sweaty ignoring my emails!

beckyboo1988uk

I had an issue with an online order that was delivered and I have emailed them sooo many times. They emailed back once at Christmas but not had a reply since. It's like they are ignoring my emails. The company is So Sweaty.
Can somebody please help or give me some advice as to what I should do next? I cant find any telephone number to speak to someone either. Please help!!

theonlywayisup

What was the issue, a bit more info might help.

beckyboo1988uk

Basically I ordered 3 leggings and the sizes were all wrong. I emailed to ask for them to be exchanged for the correct sizes I ordered. They finally responded on Christmas Eve. I then emailed back saying I wanted to return these leggings as they dont fit. I have emailed them again 3 times since then and nothing. I have even sent them a message on Facebook plus Instagram! I am being ignored!!

DoaM

Were the sizes wrong because they sent the wrong sizes, or because you chose the wrong sizes? i.e. Are the leggings marked the same size as what you ordered?

If they are wrong versus your order then the simplest route may be to raise a chargeback on your card provider for goods not matching description, and then send a final email to So Sweaty telling them you've recovered your money via chargeback and they can collect the wrongly-supplied leggings at YOUR convenience.

theonlywayisup

As above. Did you receive the sizes you ordered.

beckyboo1988uk

This was their response to one of my many emails!

Hey Becky

We are really sorry you are still waiting and we apologise for the error. We have amended the sizing of the leggings and they should come up slightly larger than the S/M you have previously. Unfortunately we are completely sold out in 10/12s but we do hope to have some more in during January. We can either arrange a return for you or alternatively if you can wear the leggings we would like to offer you a 50% refund to try and make this up to you. Please let us know what would be best.

Thanks again,

I then replied to this saying i wanted to return two of the leggings as they were way too small for me to get into! But nothing back. I cant return if i dont have somebody explaining how to....i have sent in total 6 emails plus their contact us form online i have done about 2-3 times

neilmcl

Whenever I see an online retailer with no contact details other than an web form, no telephone, address details and no published T&Cs it does tend to send up warning signals.

beckyboo1988uk

Somebody recommended the company to me and i did an order with them earlier in the year. What i dont understand is that i did get that reply from them in December and they seemed happy to exchange etc so why not reply to my email now about actually doing it??

Agricolae

How did you pay them?

beckyboo1988uk

Through credit card

wealdroam

beckyboo1988uk wrote: »

Through credit card

The read MSE's Section 75 article.