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Poor Jewelry repair
Hi, My other half has had her engagement ring repaired at a local jewelers. It has come back repaired badly and the shop have refused her a refund. Does anyone know if we have any form of redress. thanks, J
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Paysafecard
Hello, I hope someone can advise me please. I went to my local newsagents earlier on today to buy paysafecard pins for £40.00 cash. I used the pins to my paysafecard account. I then logged into my skrill account to upload £38.00 from paysafeaccount. Paysafecard deactivated my account. Filled in the form to reactivate my…
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Retailer Caused Damage to Undamaged Item
I took my undamaged, in full working order watch to have the battery replaced. In the course of doing so the store have smashed the glass on the watchface. They offered to replace this, however they have now advised they cannot source the replacement glass from the manufacturer. They have offered me a £20 replacement watch…
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Goods not as stated
My son recently purchased Louboutins from an online menswear store. After stating on numerous occasions that he wanted a specific colour and questioning the colour of a photograph he received, he never got a confirmation and was merely told the shoes were a new shade of his requested colour. They have arrived and are…
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Need advice about BT
My broadband suddenly went off five days ago and I have obviously had no internet or wifi since. I also cannot use my home phone as the line is now dead. I called BT to be told an engineer would be sent out the following day. I waited in all day and nobody showed up so I called back to be told they would send another…
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money claim defendants address
Hello guys, Can I process a money claim by providing the defendants work address? The defendant refuses to give me their current address and they are refusing to pay me some money for bills at a previous address. Thank you
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Gift Voucher Return
I bought a tablet as present for someone, in-store, from Argos for £220. I paid with £100 Love2Shop Vouches and £120 via Credit Card. When the tablet came out it was in a shoddy box and not really something you'd want to present to someone. Unfortunately it was the last one they had in the store so I said as it was a…
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Issue Resolved
The issue has been resolved with the store, Management has apologised, a refund was given.
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Knowhow Customer claims help
Hi This is my first post. I am at a loss dealing with the inept staff at Knowhow. Without going into the details too much ( i can provide if needed ) , i have been informed by 3 separate employees of KnowHow that my claim should not be an issue but it has been declined. Every time i have spoken to the team they have…
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Online shopping from Italy
Hi, I am trying this for the first time and am desperate for advice. I bought a sofa for 8000 euros from an online Italian furniture website called B3eshop. I paid using paypal and Mastercard in advance of delivery. Once the sofa was delivered, I realised the base had lots of scratches all over on the chrome bars. Clearly…
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Faulty product repair
Hi all, my husband purchased a tv and surround sound in December. The surround sound was faulty so he took the sub woofer back to currys and agreed for them to attempt to repair it. This was 3 weeks ago. He has just received a text to say it's going to be booked into the repair centre.... how long is a reasonable amount of…
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eBay bed wonky! Help
We ordered a carved, heavy wooden bed frame from an eBay seller, brand new (they sell furniture and have very high number of positive feedback). We've opened it and and got it into position to assemble and the headboard is wonky, by about 2". The leg on either side of it are different in length by 2", and they cant be cut…
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Do I have a case?
I bought wooden flooring from a flooring website and chose to return the goods. On the website it stated regarding returning goods “..Most online companies stick within The Distance Selling Regulation 2000 which gives you the right to cancel your order with 7 working days after you have received the goods you order however…
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Non UK website not complying with UK Law
I bought a Kodi box from Gearbest.com. I believe they are a Chinese registered company but selling worldwide. The unit failed after 4 months i have asked for a refund or a replacement which they have offered £20 eventually or to buy a new unit for £35. I advised that the unit should be covered for at least 2 years under…
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Warranty repair denied due to torn warranty void sticker
Hello I recently returned a computer power supply from a custom built PC to the retailer I bought it from (More Computers). I bought the item in May 2016 and it worked until recently the computer would not turn on. I installed an alternate power supply into the machine and it worked fine so the PSU is at fault. I submitted…
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sensory education - cheap disability aids
Looks like im not the only one to have problems with this company. This is the history. I placed an order on them on 11th March 2017 by Online Debit Card payment for £433 for a climbing frame and slide. When I hadn’t received any update on the delivery I called Tuesday 21st March 2017 for an update on its delivery and was…
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Purchased a car & found out it has outstanding finance
Hi guys, I'm aware of the fact that this has been asked before but I feel like it's relevant to ask again. I have purchased a car from a private seller at the end of last year. I kept this car for 6 months but because of moving homes I had to list it for sale as my insurance went up enormously due to the area change. Upon…
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Copart vehicles auctions - stated cat D instead of C
Hello Please help. Bought a vehicle using Copart (vehicles auctions site). In the advert and in the documents they stated the vehicle was cat D. Repaired the vehicle, used it for 2 weeks, unfortunately too small for the family so we decided to sell. The buyer contacted us and accused us being liars as the vehicle was cat C…
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vehicle leasing
I recently took out a 24 month lease contract for a vehicle to use in my business. When I took delivery of the vehicle it had a serious fault . I informed the lease company and they took it back and returned the previous vehicle I had been leasing from them. It has been over 3 weeks since then and although I have contacted…
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Unknowlingly bought unroadworthy vehicle from Dealer
Hi guys, Not having much luck these days. Bought myself a nice estate car recently (5 weeks ago or so, mid Feb), turbo diesel, full stamped service history and 6 months MOT etc. Trade seller. Travelled 250 miles to view and subsequently buy it (had everything I wanted inc cruise control, useful, though not essential, due…
