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Giftcard balance showing as £0 online but.....
Hey, I have a gift card that I was convinced I still had a balance on. It is a River Island Card & it allows you to check online via http://www.riverisland.com/how-can-we-help/gift-vouchers-cards Well, I entered my gift card number & the got the following message :- Your gift card balance is: £0.00 I read the T&C's & saw…
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HTC phone/carphone warehouse
My friend has had an HTC phone and 24 month contract for a year. Right from the start, the phone wasnt right. He shouldve took it back but didnt. He phoned carphone warehouse who advised him to phone HTC. The advisor was unhelpful and directly accused him of 'rooting' , tampering, or jailbreaking it. He denied this (he…
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Faulty Engagement Ring
Hello everyone - this is my first post. I am having a nightmare over an engagement ring and I now have to either go to the small claims court or move on with my life because this problem is causing me too much upset and life is too short. 1) Purchased engagement ring on 5 April 2010. Collected ring from shop on 19 July…
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Tree sales via internet
Hi, I bought 3 trees from 'Johns Market Garden' , all named varieties so should have been grafted. When the trees arrived none were grafted and so can't be what I ordered. I emailed them to say I wasn't happy and why 2 days after receiving them but have been ignored ( it's now 6 days after receiving the trees) So what do I…
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Fasthosts - demanding payment for a service not used for 18 months - help!
I'm not sure if this is the right subforum or not. If not hopefully a mod can redirect this thread as necessary please? Basically I'm after some advice along the lines of any organisations that may be able to help me with this. My church, which I used to sort the website for, was with Fasthosts for a number of years for…
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exchange with no receipt
I understand that you can exchange an item without a receipt if you have another proof of purchase, such as a bank statement. I wonder though how this works if you bought more than one item on that statement? I can't find my receipt for a pair of trainers I bought at sports direct. I bought some running socks and some…
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Washer dryer fault, within warranty but discontinued
Hi all About 18 months ago I bought a Samsung washer dryer which had a 5 year manufacturers warranty. It has recently developed a fault, leaking all over the floor. An engineer diagnosed the fault but couldn't do anything as the model and all parts are now discontinued. Samsung called me today, gave me a code and told me…
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Cancelled order but they have dispatched anyway!
This is a little rambling, apologies for that... I bought a voucher code for £17.99 from 'GoGroopie' for a dash-cam for my partner's birthday. I thought what great value. The dashcam was priced at £69.99 and I was going to get it for £17.99 + £4.99 p+p. So I bought the voucher from 'GoGroopie', redeemed it and purchased…
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Wedding photographers taking far too long, are they able to provide refund?
Our wedding photographers have been less than professional. The wedding was in August, and we were promised the photographs and video by the start of September. After countless emails we received the photos in December, and still have not received the video! To make it worse they were late for the photographs on the…
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Help with faulty item returned - seller cant find it!
Hi all, hopefully I am in the right forum.......Purchased an 'e' collar back in the summer. Stopped working last month, still under guarantee, contacted the company and after a few e-mails (going nowhere), returned the item recorded delivery with a covering letter asking them to check it and repair/replace it. The first…
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Excess goods delivered
Hi all Sorry if I'm out of order posting this I ordered some furniture from a well known company online on Boxing Day - was originally told a date from delivery when I rang 2 weeks later to query, took the day off work to receive the items rang said company on morning of delivery to be told it wasn't due until 2 days…
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New Conservatory. Terrible Service.
Hi I'm looking for some advice about where I stand legally and what other people would expect. I will try and keep it brief. Last August I paid a 25% deposit to a company to install a new conservatory. The dwarf walls were already in place and I took down the old wooden conservatory. They arrived in October to start work…
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Ebay gave me returns label, item has gone missing and they say its my fault
Well the tracking number shows as invalid and I have receipt to prove it was accepted and weight and date etc, Ebay just say since I "sent" item its up to me to get it back to seller even though they were the ones who gave me the returns label/tracking. Is this right? I know if I paid for it myself this would be the case…
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Faulty shoes?
Last week I bought shoes from a well known shoes store. I asked the Sales Assistant to bring out the other foot and then I compared the two and found out one was slightly damaged on the top but was very small. They never had another pair in stock, so the Sales Assistant offered me some discount and mentioned the shoes…
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Consumer rights to a refund for a Quotation
Hi There I am in the process in having my boiler repaired. I have already contacted a company who have attended my house and given me a full quotation of the work. I verbally agreed to this over the telephone and I was waiting to be contacted with a date to carry out the work. I waited for over week and I still had no…
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Failed Delivery within stated time
I recently purchased a PS4 for my son from a company called The ElectroHut.com delivery was stated 7-10 working days.10 days are up and still no sign of the PS4, I have tried phoning the company but only ever get a recorded message to say they are all very busy please try again later!!! I have emailed and they give you a…
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Supplier wants to change delivery charge
I order some kitchen components (one end panel and a length of cornice) and the website qouted delivery at £10 plus VAT. I have just received an email saying delivery will be £75+vat. Having paid by card on website, can they make this change? As it will match the kitchen I have I really don't have anywhere else to go - so…
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Return Shipping Costs
Hi, I ordered an item online from Germany, cancelled it 18 hours later and they then shipped it 2 days after this even though they had already acknowledged the cancellation request. I was advised to refuse the delivery and they would refund me minus delivery once they had the goods back. Not great but fair enough. The…
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Online purchase, return & partial refund. Annsummers
Hi to everyone, On 26/12/2014 I've made two orders, First for 3 items, Second for one item Goods arrived and we've checked them out. Not happy. After few days we've put all four items into one bag and sent them back to annsummers. (already paid delivery) On 19/01/2014 I've received partial refund for second order. Refund…
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14 day Consumer Contracts Regulations rights to return (online)?
I bought a subscription last year and naturally the company decides it best to renew automatically 12 months later to save me the hassle. Due to several reasons that I won't go into I am not happy with that and have written them a letter asking for a refund and end of subscription. As you would expect, the email hasn't…
