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At my wits end!!!
Hi all, apologies in advance for the long post, around July last year i went to my bank to apply for a loan only to be turned down due to bad credit, i checked my credit file and discovered that there was an agreement from "Hitachi Capital" of which i had no idea existed. i have always had an impecable credit file and have…
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Cheltenham festival - hotel
Yesterday, I booked a hotel for Cheltenham Festival week through Travel Republic. The cost was £270.00 for two nights which seemed very reasonable. At around 6pm on Friday evening I received a call from the proprietor of the hotel telling me there had been a mistake on T'R's website and the cost should have been £400 per…
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Return rights
Hi, I recently bought some chairs from an online shop (not sure if I am allowed to say which) and received them today. Upon assembling them I was a bit unhappy that the colour of the legs (orange!) does not really matches my laminate and then I checked the online pictures and for my surprise I realised that on the picture…
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Grandmother basically robbed by lying company
Hi I was wondering if anyone could give some advice to me The situation is, my elderly grandmother received a cold call from a company last week offering to save her money on her energy bills and to find ways of further saving money by sending someone out to do a home energy audit. They told her some lies which I couldn't…
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P & o compensation
After paying £3998.00 for a 12 day cruise we experienced problems on a cruise with our Toilet overflowing twice, this caused us to have 2 days of misery. We have been awarded £400.00 discount on a next cruise (for 2 people) Do we have to accept this ?. we would rather have had the refund. Should we refuse and ask for a…
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Dreadful service from Harveys Furniture
I am posting this on behalf of my daughter who ordered a 4 piece suite from Harveys furniture in August 2014 and it was promised it would be delivered by October 2014. It was delayed and delayed due to quality control reasons and eventually delivered in December 2014 but the footstool was one without storage so she refused…
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Returned goods- only received half money back
Hi, i am looking for some help. My husband ordered an in car stereo/amp system from a website. When it arrived he fitted in and tested it. The quality was terrible and he informed the company that he would like to return for a refund. They emailed a prepaid postage label and the whole lot was returned. Most of the speakers…
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Amazon
I bought goods from Amazon about 10 days ago. When I checked my account this morning payment had been taken again yesterday. The problem is that put me over my authorised overdraft limit. I rang them this morning and they admitted it was their fault and was a known tecnical error. They arranged a refund and advised it…
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Cancelling contract with Anglian windows
My partner decided to go with Anglian windows for double glazing without consulting me after they had harassed us following the sales call. Upon reflection I decided not to go ahead with the windows. I cancelled 12 days after the contract has been signed and their surveyor had not been round yet. They are now billing us…
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Skin Clinics: Bad service & Unreasonable care and skill
Has anyone else had poor service from Skin Clinic for laser hair removal? I submitted a complaint on 20 October 2014. I received no response and have had to chase several times. Still no reply. It has been 4 months. The Clinic Manager has fobbed me off and is blocking me from having my complaint looked at by the Director.…
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virgin missold
hi all i signed up for virgin media at the end of january when they were offering me netflix free for 6 months. when it was installed on 14 feb 15 the engineer told me that it wasnt available that day as virgin send a code out a week later to make sure people dont cancel virgin and get netflix for free. now today i ask the…
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Arrow Global / Egg / Scotcall... again
Hello, I incurred a debt with Egg on a loan and credit card about 13 years ago. This debt followed me round till around 2010 when I paid it off (using PPPI compensation money which felt like natural justice). I received a letter of satisfaction etc and all was well. However I have just started receiving phonecalls and…
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Conservatory
https://plus.google.com/u/0/photos/112942958309601987426/albums/6117904656230584497/6117904660806687394?pid=6117904660806687394&oid=112942958309601987426 Hi I'm looking for some advice about where I stand legally and what other people would expect. I have just had a builder build & install a conservatory & every thing…
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Rijo24 - Help
Hi everyone, I hope this thread is in the right place. Ok so I purchased a business, the previous owner has told me that the Rijo coffee machine is on a 5 year contract, the machine would be owned by the business at the end of the 5 years, however on 3 occasions the sales rep failed to complete the credit agreement…
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Facebook order gone sour
Hi All I made a purchase for an outfit from a seller who has their own website and trades on Facebook. The order value was £30 including postage. I promptly paid via Paypal and was told to expect the order to be dispatched in 7-10 days. There was a further delay getting the order sent out but by Monday 16th Feb I received…
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Misinformed / Miss-sold Online Learning Course
Hi I saw a great deal and purchased an online course via “Wowcher” to study an online ‘SEN Teaching Assistant course’ through mydistance - learing – college . com Shortly after signing up I fell pregnant - I wasn't able to do any work during pregnancy as I went through a very tough time. I’m now ready and able to study and…
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At the end of my tether with harassing unwanted phonecalls
Hi...I hope I'm posting in the right place- I did read the stickys and looked for the most appropriate place but please re-direct if it's not in right section! I am at my wits end with a company calling themselves "British Consumer Surveys" who harrass me multiple times a day with phonecalls asking me to complete a…
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Complicated online consumer rights issue
Ok, so I have bought a few things from Joss and Main before and really liked what I got. A few days ago I bought a mirror. Today the box arrived but the mirror was a completely different style to the one I ordered, not the same shape or colour even. Plus, all the glass was smashed. I called the company. The customer…
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Sony Bravia Smart TV - Not as 'smart' as expected.
In December 2012 I bought a Sony 32inch Full HD smart TV, model no. KDL-32EX653. I chose this model because the description clearly stated that it had a web browser (Opera). I have used the Opera browser on my PC and found it to work well, especially for video content so presumed that the TV experience would be comparable.…
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How long should a computer 'tablet' last
In December 2013 we bought, as a Christmas present for our daughter a Samsung tablet computer thingummyjig. It has now just stopped working. I know the guarantee states 12 months only, but is 14 months a fair length of time for one of these to last. Wasn't there some case recently, when somebody had bought an item, I think…
