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Are non-refundable deposits always non-refundable
I have recently (6 days ago) placed a large apparently non-refundable deposit down on a wedding venue (2016 wedding). Unfortunately within 2 days of doing so our personal circumstances changed completely out of the blue meaning that this venue would no longer be appropriate. Is there any legislation or means by which the…
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A puzzling mobile phone contract problem!
Hi all, I am having some on going difficulty with my mobile contract, I'm tearing my hair out and the problem seems quite unique so I can't find anything about it online. Any help or advice at all would be appreciated. It's quite a complicated issue but I'll try and keep the explanation as clear as I can. In August 2011 I…
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Order from PosyBoquets not recieved (Ordered via Wowcher)
Hi on 23/1/15 I ordered on Wowcher: A hand-tied gift-wrapped red rose bouquet from Posy Bouquets (was £59.99) Of which I paid £24.99 to Wowcher. I then recieved my confirmation email from Wowcher saying they had recieved my order and a few moments later got my Wowcher redemption code. With this code I went to PosyBouquets…
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Sale of Goods - Used Cars
I've purchased a Renault Megane from a local mid-sized trader which has developed a fault within 3 days. While on a motorway I suddenly got a engine failure hazard - stop warning. The warning went away after turning the car off and on again after a few minutes. But now I notice that the car is losing power on it's 3rd and…
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Advance booking through Travel Republic problem.
Hi I wonder if anyone can advise, last month I booked a one night stay through travel republic staying at the Best Western in Dover on the 3rd of February, I thought I had booked it arriving on the 3rd of Feb leaving on the 4th of Feb. When I got to the reception desk the staff did not have any record of my booking. When…
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Cashback sites where retailer will not pay
I am fighting a Cash back site (Topcashback) about an amount due from Tesco Direct since July 2014 but judging by the responses from TCB, apart from their rather weak willed way of going about things, Tesco are trying to wriggle out of paying by claiming I returned goods or they were never delivered which is clearly false…
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Help - unhappy tradesman
Unsure if its right forum to post so mod please move it if necessary I am in bit of bother. I got a tradesman to a job for us, due to nature of the job (long story) he could not give us a quote but he suggested that its best for him to work on daily basis and we pay him cash. The work started but towards the end we felt it…
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SAR, the organisation took the fee but never send the info
Hello All Could you please put me in right direction. I made a Subject Access Request to the organisation. They asked for a fee, which I provided. But after they said they are not going send anything as I suppose to have everything they got on me already. I reminded them twice that they still were required to comply with…
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Cancelling a mobile contract within 7 days?
I signed up to a new mobile contract online through Mobiles.co.uk, handset was free and contract is £18pm. The phone arrived and the contract started last week, and after using the phone I am not happy with it. It is already struggling to run the apps I've installed, so in a couple of years time performance is going to be…
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PC World refusing to recognise Sale of Goods Act
What did you buy? Bought an Asus lapsus laptop for £600 which was replaced by a HP Pavilion laptop for £500 When did you buy it? First one was September 2013 then replaced November 2013 Where from? (internet or in store - it DOES make a difference) PC World in store How did you pay? (cash/cheque/debit card/credit card etc)…
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Damaged goods
I am wanting advice in relation to my belongings being damaged whilst in storage by damp and vermin infestation. I paid insurance to the storage firm alongside my storage fee monthly by direct debit. My items were in storage for almost 2 years, goodness knows how long the vermin had been in there. I made the storage firm…
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photo copyright
Hello, Not sure if this is the right place to talk about my issue. I have found some other threads on that subject which were helpful but not related enough to my query. Here is the issue: I have taken some pictures and gave a JPEG copy of them to someone (I never give away my RAW pictures) so they can use them as long as…
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abode manchester- complaint
Hello All I was wondering if any of you had this issue before - I booked a meal and accommodation at abode manchester, sadly I had to cancel and I called the hotel on the 2nd February (as per my phone records) to cancel my booking. I was informed by the last on reception that the booking had been cancelled, on the 16th Feb…
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Damaged sofa
About 12 months ago I purchased a sofa and chair from one of the main players. It was ordered on credit and so far we are about 12 payments into a 36 month plan. On delivery it was noticed that there was a tear on the sofa leather. The company came out and accepted responsibility and after a failed attempt to glue the tear…
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Need advice on who to sue regarding car with damaged engine
Hi all, I need to take court action relating to my car, I purchased new 5 years ago. The engine is currently being replaced and, although I have good will, I am faced with a 4 figure bill. Who do I sue, the garage I purchased it from or the finance company? Its all paid off, it was a 2 year 0% term. I used my Mastercard…
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Foreign body in food!
I recently returned a blue full elastic band (2" long when flattened) to Asda which I had found inside a microwave meal. Asda's response was to send me a letter of apology and a £5 voucher, which I thought was disappointing. Is this a normal amount to receive in the way of compensation?
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Earth Bathrooms.co.uk
Thinking of spending a lot with these guys on upgrading a shower room. Anybody got any horror stories ,looked at others then found some very bad reviews. This company is based in Leeds.
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Credit price for goods more than cash price
Hi thanks for reading, I was doing a small business course a few years ago and was told on it if you offer goods for sale you cannot charge more for it if it is sold on credit than the cash price you are offering it for sale at i.e If you are selling a TV for a cash price of £100 or if you want it on credit it would be…
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Studio24 refusing to accept faulty Ipad return.
Hello, hope you're all well. I bought an Ipad mini in 2013. It's recently started to make awful noises when I'm doing anything that requires sound. It's really tinny and screechy. I emailed Studio24 and advised them under the consumer law my product is not fit for purpose. They're stating they won't help as I've had I more…
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holiday miss selling?
Today my 19 yr old daughter went to the travel agents and booked a holiday to the Dominican Republic for this July. When she went to book her holiday she did not know where she wanted to go so at the suggestion of the travel agent she booked this holiday unaware that it would be hurricane season. She now no-longer wishes…
