Studio24 refusing to accept faulty Ipad return.

mimi0383

Hello, hope you're all well.

I bought an Ipad mini in 2013. It's recently started to make awful noises when I'm doing anything that requires sound. It's really tinny and screechy.

I emailed Studio24 and advised them under the consumer law my product is not fit for purpose. They're stating they won't help as I've had I more than 12 months.

Where do I stand and what advice can you offer me.
Which actions I can take if they continue to be unhelpful.


Many, many thanks.

Collabora

mimi0383 wrote: »

Hello, hope you're all well.

I bought an Ipad mini in 2013. It's recently started to make awful noises when I'm doing anything that requires sound. It's really tinny and screechy.

I emailed Studio24 and advised them under the consumer law my product is not fit for purpose. They're stating they won't help as I've had I more than 12 months.

Where do I stand and what advice can you offer me.
Which actions I can take if they continue to be unhelpful.


Many, many thanks.

Well after 6 months its upto you to prove its an inherent fault by getting an independent report

JReacher1

Over two years old. If you prove them at fault they only have to give you a partial refund. As it's not a very expensive product it may not be worth the hassle.

I would suggst you go to an Apple Store and see what they say. They may be able to fix it or give you a refurbished one at a reduced price.

Failing that if it's just the sound wear earphones?

mimi0383

So a report from an apple store? That would help my case ?

Thanks for replying.

Collabora

mimi0383 wrote: »

So a report from an apple store? That would help my case ?

Thanks for replying.

Yes see what apple say and if they say it is an inherent fault and you want to go back to Studio24 then get apple to give a written report, but 9/10 Apple with repair it or give a refurb as a reduced price

mimi0383

Thank you. Xx

mimi0383

Can you tell me if this statement is correct.


As a customer you have the right to advance a claim for up to six years from point of sale, but to succeed you must be able to prove the equipment is suffering from an inherent fault from the date of manufacture. As you have informed us the iPad has only recently become faulty this would indicate the fault is due to general wear and tear. Whilst I appreciate you may remain unhappy I must advise that due to reasons set out above, I am afraid I must decline your request to replace or repair the product

enfield_freddy

yes , because the fault was not there when you bought it , or for the first 6 mths , therefor its wear and tear by general useage

mimi0383

So the point of the 6 year thing?

I'm baffled

stugib

mimi0383 wrote: »

Can you tell me if this statement is correct.

...As you have informed us the iPad has only recently become faulty this would indicate the fault is due to general wear and tear.

They don't know that it is (and it doesn't logically follow) and you don't know it isn't, but right now (as it's >6 months but <6 years) the burden on you is to prove your case.

JJ_Egan

mimi0383 wrote: »

So the point of the 6 year thing?

I'm baffled

Six years is basically the time allowed for you to take proceedings .
It is not a six year warranty in any shape or form .

As its a problem that has just developed its unlikely to be a manufacturing defect .But in effect its up to you to prove this defect or damage .

Not fit for purpose does not include reasonable wear and tear nor damage .


My guess would be water ingress on the speaker .