Studio24 refusing to accept faulty Ipad return.

DoaM

Of course it could be a dry solder joint, which only shows as an issue after a period of time. A dry solder joint would be an inherent fault.

But as others have already said ad nauseum ... as it is more than 6 months from purchase it is for you to prove there is an inherent fault. (If it was less than 6 months, then the seller would have to prove there isn't an inherent fault, if they wanted to avoid providing a remedy).

6 years is the statute of limitations - the time within which a civil claim can be brought; 6 years from purchase in England and Wales, 5 years from discovery (of the issue) in Scotland.

bris

enfield_freddy wrote: »

yes , because the fault was not there when you bought it , or for the first 6 mths , therefor its wear and tear by general useage

No this is wrong, just because the fault didn't show up until now does not mean it is not inherently faulty.


Unfortunately proving an inherent fault on an electrical product is not easy to do but an expert may be able to check for poor or dry solder joints which could point to poor quality solder, poor capacitors used etc, there are ways but it's costly to get the report, then you still need to get them to accept it.


If you do get someone who is willing to say it is inherently faulty, which it will be because we all know these things are just expensive poorly made tat from China then they must also refund the cost of the report as well as a resolution.


The 6 year rule is just an illusion, you have to jump through hoops for it to be any good so 99% of the time it will just be ignored and the product binned.

mimi0383

Thanks everyone X