Advance booking through Travel Republic problem.

bssmaa

Hi
I wonder if anyone can advise, last month I booked a one night stay through travel republic staying at the Best Western in Dover on the 3rd of February, I thought I had booked it arriving on the 3rd of Feb leaving on the 4th of Feb. When I got to the reception desk the staff did not have any record of my booking. When they looked they saw that I had made the booking for the 3rd of March leaving on the 4th March in error. The hotel were fantastic they agreed to put me up for the night and actually upgraded me free of charge to a more expensive room free of charge with the proviso that I get Travel Republic to amend my booking back to the 3rd and 4th of February. I rang Travel republic that evening to make the change on their system from the 3rd and 4th of March back to the 3rd and 4th of Feb. This request sat unfulfilled on their system for a while then was marked as completed, but when I checked no change had been made to the booking. When I rang and emailed again the "help" team at travel republic said that they could not amend the booking date as the hotel was unwilling to make the change and could therefore not do anything. So I presume I will be charged for another nights stay on the 4th of March without me actually using this evening. It is particularly upsetting as I gave Travel Republic about £1000 worth of bookings in the 10 days prior to the 3rd of Feb. I have written to Best Western in Dover to see what they suggest but is there anything else I can do? I feel a bit powerless but ultimately it is my own fault for cocking up the booking. Any suggestions other than not using Travel republic again, and advising my friends and family to do likewise?

Poppie68

Your last sentence is baffling..... You messed up so why would you think it's appropriate to advise others not to use them?

London50

Quote { Any suggestions other than not using Travel republic again, and advising my friends and family to do likewise?}

Suggest that booking in future everything is checked to make sure that what people book is correct before pressing the final confirm button that way no one ends up making the same mistake you did

susancs

bssmaa wrote: »

Hi
I wonder if anyone can advise, last month I booked a one night stay through travel republic staying at the Best Western in Dover on the 3rd of February, I thought I had booked it arriving on the 3rd of Feb leaving on the 4th of Feb. When I got to the reception desk the staff did not have any record of my booking. When they looked they saw that I had made the booking for the 3rd of March leaving on the 4th March in error. The hotel were fantastic they agreed to put me up for the night and actually upgraded me free of charge to a more expensive room free of charge with the proviso that I get Travel Republic to amend my booking back to the 3rd and 4th of February. I rang Travel republic that evening to make the change on their system from the 3rd and 4th of March back to the 3rd and 4th of Feb. This request sat unfulfilled on their system for a while then was marked as completed, but when I checked no change had been made to the booking. When I rang and emailed again the "help" team at travel republic said that they could not amend the booking date as the hotel was unwilling to make the change and could therefore not do anything. So I presume I will be charged for another nights stay on the 4th of March without me actually using this evening. It is particularly upsetting as I gave Travel Republic about £1000 worth of bookings in the 10 days prior to the 3rd of Feb. I have written to Best Western in Dover to see what they suggest but is there anything else I can do? I feel a bit powerless but ultimately it is my own fault for cocking up the booking. Any suggestions other than not using Travel republic again, and advising my friends and family to do likewise?

I wonder if Travel Republic were confused by what you are asking as you mention contacting them to request a change of date to a previous month? I assume that as you stayed at the hotel on the night of 3rd February, you paid the hotel directly for that stay and actually just want to cancel the booking you made in error for the 3rd March. If there was a free cancellation by x date as part of the terms and conditions of your booking with TR, then you should just ask for this cancellation. The only problem I think of would be if you booked a non-refundable room.

Hoof_Hearted

Travel Republic were fantastic when my d-i-law lost her passport just before a trip. They bent over backwards to re-schedule everything. As a result, we always use them when possible.

bssmaa

Poppie68 wrote: »

Your last sentence is baffling..... You messed up so why would you think it's appropriate to advise others not to use them?

Basically because there should be some sort of flexibility in the system.The hotel received their money, I gave TR a months notice. It was an honest mistake, the hotel were happy. They should have been able to look at this and say fair enough. I don't understand why I have to explain this to you to be honest. In most situations when you buy something you are able to amend or change it, why not this?

I would look over it if I never visited the hotel. I'm making people aware of the issues I have experienced so that they don't find themselves in the same situation as myself.
I'm glad that other people have found it works well for them. It has previously worked well for me. But the measure of a good company is n't just how it performs when things are going well but when things go wrong.

In a separate post someone commented that TR were great when someones relative died. Why weren't they great sorting out my issue thats my gripe.

bssmaa

TR finally cancelled my booking. To get to this stage I wrote to the hotel that I was booked into and they confirmed that they had actually cancelled my booking, because in effect I had already stayed there. They sent me this email which I forwarded to the admin team at TR.
If anyone is in a similar position, speak to the TR help desk and ask to be put through to admin where you can email your issues, the emails to the help team are stopped from being delivered by the TR servers.
Thank you TR.

unholyangel

bssmaa wrote: »

Basically because there should be some sort of flexibility in the system.The hotel received their money, I gave TR a months notice. It was an honest mistake, the hotel were happy. They should have been able to look at this and say fair enough. I don't understand why I have to explain this to you to be honest. In most situations when you buy something you are able to amend or change it, why not this?

I would look over it if I never visited the hotel. I'm making people aware of the issues I have experienced so that they don't find themselves in the same situation as myself.
I'm glad that other people have found it works well for them. It has previously worked well for me. But the measure of a good company is n't just how it performs when things are going well but when things go wrong.

In a separate post someone commented that TR were great when someones relative died. Why weren't they great sorting out my issue thats my gripe.

I don't think thats true...perhaps in some cases but definitely not in most - the only way you actually have an entitlement to do so is if their policy allows it.

The default position of the law is that once you enter into a contract, you are bound by it and if you break that contract.....you're liable for the losses incurred by the other party as a result of your breach.