P & o compensation

RitaJames

After paying £3998.00 for a 12 day cruise we experienced problems on a cruise with our Toilet overflowing twice, this caused us to have 2 days of misery. We have been awarded £400.00 discount on a next cruise (for 2 people) Do we have to accept this ?. we would rather have had the refund. Should we refuse and ask for a refund.

neilmcl

Refund of what exactly? Can you explain why the toilet overflowing twice ruined 2 whole days of your cruise. Do you stay in your cabin for the whole period?

Collabora

so you had a 12 day cruise costing £3999.00 (£333.17 per day) and they have offer your £400 off the next cruise. For the issue it depends if you reported your complaint at the time or waited until you returned home, but i would say £400 is fair

robatwork

Not just a refund but they should give you a ship.

Collabora

robatwork wrote: »

Not just a refund but they should give you a ship.

not just any ship, the OP should be give the P & O flagship 'Britannia'

bris

So you complained and someone came and sorted it, why did this cause misery?

Blackbeard_of_Perranporth

Were the two days of misery because one could not do number twos or was it more of the kind Dhelli Belly!

pleasedelete

A cruise ship loo flooding sends raw sewage- not you own all over your cabin.

Collabora

pleasedelete wrote: »

A cruise ship loo flooding sends raw sewage- not you own all over your cabin.

Who says that , the OP says it just overflowed, which implies it just come over the pan, so would of been contained in the toilet area also OP says it just happened on 2 days of their 12 day cruise, so they enjoyed 10 days. on the 2 days most likely allocated another cabin.

zaax

Would enjoy a holiday in that you spend a the whole time worrying when the WC might back-up, and possibly destroying your belongings? I would want another holiday.

pendragon_arther

You could have stuck your bums out of the porthole.

Why is it that P & O have constant problems with their toilets? Can they not get any plumbers?