We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Help with faulty item returned - seller cant find it!
Options
1emptypurse
Posts: 3 Newbie
Hi all,
hopefully I am in the right forum.......Purchased an 'e' collar back in the summer. Stopped working last month, still under guarantee, contacted the company and after a few e-mails (going nowhere), returned the item recorded delivery with a covering letter asking them to check it and repair/replace it.
The first e-mail was sent 8/1/15. I was advised to check the batteries. (I had already done so, but duly did it again). Sent another e-mail the following day, heard nothing.
21/1/15, returned item.
Again, a few e-mails down the line (mostly from me chasing them!) heard from them 9/2 stating the item was damaged beyond repair due to poor packaging....was advised to claim from royal mail.
I asked for a photo of the damaged item for proof to go with my claim. A picture duly arrived.....not the item I sent!!
I have phoned and e-mailed and they now say they cant find anything!
HHHEEEELLLPPPP!!!!!:mad:
hopefully I am in the right forum.......Purchased an 'e' collar back in the summer. Stopped working last month, still under guarantee, contacted the company and after a few e-mails (going nowhere), returned the item recorded delivery with a covering letter asking them to check it and repair/replace it.
The first e-mail was sent 8/1/15. I was advised to check the batteries. (I had already done so, but duly did it again). Sent another e-mail the following day, heard nothing.
21/1/15, returned item.
Again, a few e-mails down the line (mostly from me chasing them!) heard from them 9/2 stating the item was damaged beyond repair due to poor packaging....was advised to claim from royal mail.
I asked for a photo of the damaged item for proof to go with my claim. A picture duly arrived.....not the item I sent!!
I have phoned and e-mailed and they now say they cant find anything!
HHHEEEELLLPPPP!!!!!:mad:
0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 350.9K Banking & Borrowing
- 253.1K Reduce Debt & Boost Income
- 453.5K Spending & Discounts
- 243.9K Work, Benefits & Business
- 598.8K Mortgages, Homes & Bills
- 176.9K Life & Family
- 257.2K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards