Supplier wants to change delivery charge

rowanaldo

I order some kitchen components (one end panel and a length of cornice) and the website qouted delivery at £10 plus VAT.

I have just received an email saying delivery will be £75+vat.

Having paid by card on website, can they make this change?

As it will match the kitchen I have I really don't have anywhere else to go - so do I have to swallow the change - fight it and risk getting nothing or fight it and end up having to pay it just to get the items.

Not "naming and shaming" as everything else has been excellent so far wi this kitchen.

Thanks

bod1467

Did you get an order confirmation (e.g. email) that confirmed the delivery charge?

How much is £75 versus the cost of what you've ordered? (It does sound like a lot though - are they delivering it wrapped in Mink fur protection or something? :eek: )

Ultimately, it sounds like they're trying to vary the contract. As such you are at liberty to reject their variance, but they can equally decide to cancel the contract. (Assuming there is actually a formal contract in place yet - it depends on the T&Cs).

wealdroam

How long is the length of cornice?
It is probably that which has raised the carriage price.

What website did you order from?

visidigi

why do I get the feeling they used to ship with citylink and now they have to pay true volumetric charges...

Bet its the size of the item causing the excess charge.

zaax

At that price get it yourself or a local man with a van

Collabora

zaax wrote: »

At that price get it yourself or a local man with a van

well that will depend on where the item is and the size of the item.

The retailer may be local, but does not mean the item it local.

a man with a van will be at least £25 for a small van depending where you are and then how far will they have to travel for the item