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Call our fee - advice please
Hi - wonder if anyone can help? My washing machine broke down a few days ago - 3rd machine in 10 yrs but out of warranty. Normally I would just replace it but I saw an advert offering repairs with no call out fee. I phoned and explained issue i.e. it got very noisy suddenly and drum stopped turning. They said no call out…
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Can retailers cancel agreement?
My sister-in-law bought a new washing machine with agreement that the old machine would be taken away and disposed of, which she paid an extra amount for. The company delivered the machine, but now refuse to take away the old machine. Instead they have credited her card with the cost of removal, without agreement from her.…
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Ripped Off by Sky?
On the 9th of December I transferred my broadband and TV from Sky to Virgin. A couple of weeks earlier I received a letter from Virgin which I had to complete and send off to Sky telling them I was changing provider. I was told this would all be taken care of, and the transfer would take place seamlessly on the day. A…
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My fridge has broken- Warranty = 2year (bankrupt retailer) but 1year (manufacturer)!!
Hello I was wondering if anyone could help me with what the actual law is regarding an issue im having- I bought a Daewoo brand fridge from an online retailer (belowtradeprices.co.uk) about 18months ago. Their website had stated at the time that they offered a 2year warranty on that appliance. My fridge broke down 2days…
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Section 75 and DSR's
Hi guys, I ordered some tiles from a trader, when they got here they were nothing like in the pics on their website so I returned them under DSR's, the trader has taken their merry time (more than 30 days) and has decided to not refund me the postage (I paid for the return out of my own pocket but that is a seperate issue)…
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bad couriers (parcelmonkey)
newbie Just a quickie, sent an amplifier using parcelmonkey who out sourced the job to parcelforce, on arrival the amp was clearly damaged. A claim was sent and an estimate sent based on photos which were requested as the courier refused to pay anything to towards transporting to the repairer. I shipped myself and when i…
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Scan computers will not refund faulty item and claim it isn't faulty
Hello! I bought a bunch of hardware for a new build pc from the online computer company, Scan computers. The short version is: They sold me a motherboard that doesn't work and a local technician confirmed this. They claim it does work and will not refund or replace it. The Long version: Bear with me while I explain the…
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Feel fobbed off by Carphone Warehouse!
I had a brand new Samsung smart phone in March last year and its been the worst phone I've ever had since I first got it. In fairness, I should have returned it straight away as people kept complaining they couldn't hear me clearly and the sound quality was muffled but I just put up with it. Over the course time I have had…
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problems with a shed/workshop I bought for £7K
Hello I bought a supposedly extra strong sturdy workshop/shed 30ft long x 12ft wide for approx £7K and now the roof is collapsing. It says in his T&Cs that bespoke sheds are not returnable. However as far as I am concerned he has sold me a dangerous product and me or my kids could have been in the shed when the roof…
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Laptop issue/conked out!
Not sure if I have any comeback on this one - bought a DELL inspiron laptop from ASDA just under 18 months back and have used it only for basic web browsing. Laptop simply stopped working a couple of days back and computer shop I took it to stated the hard drive has collapsed and the drivers are missing thus I would…
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didn't receive delivery, but courier says signed for?!
I ordered some boots online last week. Just checked the tracking info as nothing's arrived, only to find the courier's website (Hermes) saying they were delivered and signed for on wednesday. Needless to say this is total fiction. My neighbours haven't signed for the package either and being a shoebox, it's not that small.…
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Advice on retrieving labour costs for a faulty item
I purchased a towel radiator from an online bathroom store 8 months ago. The item was described as being "made from low carbon steel construct and coated with three layers of chrome to create a long lasting product". Last week I noticed that 1 of the bars has started to corrode, so I contacted the company & sent them some…
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Advice Please - consumer electronics issue
[FONT="]Hi there, I recently got back from a Xmas break and my Network Hard Disk Drive was dead. On 30th Dec, I Took it back to Maplin's (from whom I bought it online), and they said the power supply was dead. They didn't have a matching one in store though. So what they said they would do - is refund me the £215, and…
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uPVC Windows on HP - Have issues
Hello, Quite some time ago we were stupid and bought uPVC windows and doors from a national company. To be honest, we were duped. Thats our fault though. We basically could of got better quality for our money. The front and rear doors of the property are not fitted well at all, the back door especially lets a lot of air…
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Faulty TV Company Bust
Hi there, I purchased a TV from Electrocentre in Birmingham last year which has developed a fault. The company has gone into liquidation so I have gone back to my credit card provider to make a claim. I have explained the fault and they are telling me i need to get some kind of independent company to verify the fault…
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delivery dispute
Hi. Newbie here but as my case is a bit unique I thought I would post and ask opinion. I brought a PC including keyboard and mouse on 01 Dec 2013 from online company in Scotland. (I am in Exeter, Devon) Cost £391.40 and paid via direct transfer. The first computer disappeared into the black hole that is Hermes. Another PC…
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Apple coughs up 7 hours of profit to refund kids' $32.5m app buying spree
http://www.theregister.co.uk/2014/01/15/ftc_apple_in_app_purchases_settlement/ Although this is USA law, a UK judge may look to other countries for guidence, these 'in-app' purchases are also covered in the new Coonsumer Regulations that come into force in June.
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annual renewal con anyone help
hi, right ok I took out advertising 2 years ago paid around £650 for the 2 yrs advertising, now I have just had an invoice wanting £240 for an annual renewal , I don't want to renew so rang the company to ask why I was invoiced, they said its an annual renewal, again explained I don't want to renew,, their response was its…
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Faulty stroller refund and possible s.75 ? help please! Tx
I posted this under credit card, but was advised to post here... Hello, I am new to the forum and would like some advice, I will try to keep it as concise as possible. 26/10/13 purcharsed stroller at BB show 15/11/13 - stroller delivered 19/11/13 - contact retailer refaulty harness pads - arrange for new harness pads to be…
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Should I have to pay?
Hi guys! This is my first post, but I've looked over the forum a few times before and know how knowledgable you guys are. Being that it's New Year, I decided to get in shape and buy an exercise bike. :j As I am 17st stone, I needed a bike that could cope with my weight, soI went onto google, searched and found an exercise…
