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Gartnavel Hospital (Glasgow) car park fine...advice?
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Scs delivery early
Hi there, I was hoping someone could tell me where I stand with this issue please? On 27th December, my husband and I purchased a sofa from SCS and told it'll be delivered in 6 weeks, 'once it arrives we will call to arrange delivery' they said. On Wednesday 29th January, they called me on my mobile at lunch time to say it…
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Car dealer not taking reciept of car rejection/request for refund letter
Hello. This is my first post on this forum and I’m hoping for some advice please. To cut a long story short my wife has been sold a dodgy car that we’ve since had checked out by a trusted garage. The car will cost more than its value to repair and the garage have advised that we ask for a refund or come to an agreement…
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A Complaint with Argos - RESULT with no agro
I tried to order an item on-line with Argos for an item in their Christmas sale. However I couldn't complete the transaction as it was showing as Out of Stock, so I requested the e-mail for when it was back in stock and waited. After a couple of weeks I contacted customer services via their website for an ETA on new stock…
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Product Discontinued mid-project
Hi, 2 months ago i bought several packs of wooden flooring from Homebase, which was subsequently laid. I have been online to buy an additional 18 packs to complete the project but it says there are only a few packs left dotted across stores around the country. I called their customer services to be told that the product…
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Product refund not forthcoming...risky to send item back first?
I bought an expensive item from an independant dealer on a Sale Or Return basis back in October. After trying it out it didn't deliver what I expected it to, and so within 7 days I emailed wanting a refund. A refund was promised, but the dealer wished me to store the item for a while until he sold it, and then he'd arrange…
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Dell tablet problems
Hi there, just after new year I purchased a dell tablet from a web retailer. After approx. 1 week I realised that one of the drives wasn't working properly so I contacted Dell support by email a couple of times and didn't even get a reply so eventually called them. The chap said that I had to return the tablet to Dell to…
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Builder carried out extra work and wants paid
We co-proprietors had major roofing work done recently and hired a surveyor firm to oversee the project at 10% of the final bill. The project ran smoothly but the final account went over the original quote, the main reason being that the roofing contractor did not read the written instruction to put in cement skews and put…
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Defending or counter-claiming a small claims court non payment for bad decorating
Hi - Hope someone can help. I’m being taken to Small Claims court by a decorator I fired last year and would like some advice on what to do next. We contracted him to redecorate our house for £5,000 in June 2013. There was a formal quote prepared for the work. Early signs weren’t good. He painted over a wall he’d…
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Tesco - tablet broken after 13 months - partial refund
Hi, I would like some advice on this issue please. I purchased a tablet in store at Tesco at the end of December 2012, the value was just under a £100. Unfortunately, now after 13 months it has broken. Tesco electrical have offered a third of the value back - is this fair? I'm a little bit miffed* but don't intend to let…
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Man utd VIP Football tickets
Hi, My girlfriend bought us 2 vip manchester united tickets against manchester city for my birthday. This was originally arranged for the 1st march but has now been moved to the 25th march which we cannot make. As she is not a big football fan she had no idea how usual rearranging fixtures is and on purchasing it from…
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Wrong product delivered - German company
I ordered a large men's parka from an online German retailer and was a bit taken aback when a size 10 female's parka arrived instead. Had I bought it from a UK company I wouldn't be too fazed, but I have e-mailed them twice (using Google Translate, as my German is restricted to 'I am 14 and I live in a large industrial…
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Unwanted paid item no longer required or collected
Hi, I hope I can get some guidance. I'm a single mum and at Christmas I has paid for a bike for my son and told the shop I would collect it on Christmas eve. To my horror, a few weeks later my ex said he'd already boughy our son a bike. When I contacted the shop he said there would be no refund only a 3 year credit note. I…
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Carphone Warehouse
In 2009 I upgraded my phone contract from a SONY Ericsson, to an Iphone 3GS. I have recently discovered (slack I know!) that I am still paying Carphone Warehouse 19.99 every 3 months for phone insurance for a phone I no longer have! I just assumed that this insurance would terminate at the end of the contract for the SONY…
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Single market?-European pricing
Hi all, hope you can help. I am buying a cooker. I have the model chosen. It is manufactured in holland and has one importer to the uk. The uk supplier has quoted £4400 plus vat. A Dutch shop has offered it to me at £2800 plus tax (21%) I have checked and the models are EXACTLY the same. Obviously there is a huge saving,…
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Money for an item owed but already paid
New to the site & not quite sure where to post this! Bit of a long story but here goes. I was living with my now ex partner about 3 years ago now. We got an item on finance for about 800£. The item was put into his dad's name as we couldn't get the finance on it. We had a 6 month period where we didn't pay anything then…
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Soletrader Refuses Refund after Salesman Lies
Hi, I recently bought a pair of shoes that were slightly uncomfortable from Soletrader after the salesman had specifically told me that the area that they were uncomfortable (the sides of the right shoe) would expand in time. However the shoes gradually got more uncomfortable until they became painful. So I've taken them…
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HP Printer stops working after 17 months, any comeback?
HP Officeject Pro 8600 Plus (All-in-one) bought July 2012, had a one yr warranty from HP which ended Sept 2013. No issues with it until last week when it simply stopped working mid print, I mean it just died on me and hasn't come back on since. Tried cables, fuses, etc. No luck. Took printer to major repair firm near where…
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Single Market??- some advice sought
I am looking to buy an oven. I have found the product I want which is manufactured in the Netherlands. They have a single importer to the UK. The price ex VAT in the UK is c £4000. So £4800 inc VAT The price from a shop in holand is 3500 inc vat or £2800 ex vat. The products are identical.( I have checked ) Obviously this…
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Faulty Microwave....Options?
Hi Folks, Before I do anything else I though I'd check on here to see what people thought would be the best approach.... I bought a microwave oven from John Lewis Online in June 2012 - with a 1 year guarantee. (Panasonic NN-SD440W) Yesterday it just went off. Not whilst being used, so no bangs or smoke, I just happened to…
