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A Complaint with Argos - RESULT with no agro
ajh001
Posts: 15 Forumite
I tried to order an item on-line with Argos for an item in their Christmas sale. However I couldn't complete the transaction as it was showing as Out of Stock, so I requested the e-mail for when it was back in stock and waited. After a couple of weeks I contacted customer services via their website for an ETA on new stock and received an e-mail stating that the product was now discontinued and they wouldn't be getting any more stock. I suggested they took this item off their website so other customers wouldn't be disappointed.
Whilst browsing for a similar item to purchase today imagine my suprise to see the original item back on sale at full price! Not happy & becoming a bit of a MSE myself I contacted their customer services dept again by phone, spoke to a lovely chap who said he understood my frustration but he'd have to refer to a manager. As promised the manager called me back and they've now sold me the original item I wanted at the sale price saving me £800!! What a great result and what good customer service. 5* to Argos.:j
Whilst browsing for a similar item to purchase today imagine my suprise to see the original item back on sale at full price! Not happy & becoming a bit of a MSE myself I contacted their customer services dept again by phone, spoke to a lovely chap who said he understood my frustration but he'd have to refer to a manager. As promised the manager called me back and they've now sold me the original item I wanted at the sale price saving me £800!! What a great result and what good customer service. 5* to Argos.:j
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Comments
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Good result for you, but this belongs in Praise and Vents, there is no Consumer Rights issue.0
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