HP Printer stops working after 17 months, any comeback?

flyingcod14

HP Officeject Pro 8600 Plus (All-in-one) bought July 2012, had a one yr warranty from HP which ended Sept 2013.

No issues with it until last week when it simply stopped working mid print, I mean it just died on me and hasn't come back on since. Tried cables, fuses, etc. No luck. Took printer to major repair firm near where I live and they called today to say, which is what I suspected, that the internal power unit has died.

Can't be fixed, no parts for that, and not cost effective; cheaper to buy a new printer (won't ever be HP again!). I have called hp but not spoken to tech support as because it is out of warranty I would be charged to speak to them. :mad:

Do I have any consumer rights on this as I would say that a printer stop working after 17 months is against the Sales Of Goods Act, IE - fit for purpose? Or would I be wasting my time? Doubly annoyed as I had just bought refill ink at a cost of over £70!

TIA

ps - I will add that I bought printer through my Ltd company, so in effect it would my MyCo vs HP.

fc

Bantex_2

Probably only cost £50 quid, so 18 months would likely be deemed reasonable.

flyingcod14

Thanks Bantex for your reply, but what is only £50? To fix the printer? 18 month is a reasonable length of time? I've have just read Martin Lewis' guide to consumer goods and I've now realised my issue is not with HP but the company who sold the printer to me (Cleverboxes.com) and I did call them but (as ML says they do in his guide) they fobbed me off to hp.

Arggh! I hate it when things don't work!

fc

Bantex_2

flyingcod14 wrote: »

Thanks Bantex for your reply, but what is only £50? To fix the printer? 18 month is a reasonable length of time? I've have just read Martin Lewis' guide to consumer goods and I've now realised my issue is not with HP but the company who sold the printer to me (Cleverboxes.com) and I did call them but (as ML says they do in his guide) they fobbed me off to hp.

Arggh! I hate it when things don't work!

fc

I suspect the printer only cost around £50.00

Was it sold as suitable for commercial use?

flyingcod14

No, the printer (its an all in one printer,scanner,fax, etc) cost 213 with a 70 hp cashback offer. Commercial use? Hmm, I am a one man company so it has only had light usage hence my complaint. I have also been reading about the Limitation Act, so I might just fire off a kind letter to CB.com and see what happens.

fc

Bantex_2

flyingcod14 wrote: »

No, the printer (its an all in one printer,scanner,fax, etc) cost 213 with a 70 hp cashback offer. Commercial use? Hmm, I am a one man company so it has only had light usage hence my complaint. I have also been reading about the Limitation Act, so I might just fire off a kind letter to CB.com and see what happens.

fc

Probably the best bet. I do not believe you would have a strong legal argument though.

penrhyn

There is a used one on Amazon for £45 plus p&p.

http://www.amazon.co.uk/gp/offer-listing/B006ZF9VB8/ref=sr_1_2_olp?ie=UTF8&qid=1391084021&sr=8-2&keywords=HP+Officejet+Pro+8600+Plus&condition=used

flyingcod14

penrhyn wrote: »

There is a used one on Amazon for £45 plus p&p.

http://www.amazon.co.uk/gp/offer-listing/B006ZF9VB8/ref=sr_1_2_olp?ie=UTF8&qid=1391084021&sr=8-2&keywords=HP+Officejet+Pro+8600+Plus&condition=used

Edit: that is a used model, mine was brand spanking new.

really don't want to use any HP product ever again!

fc

wealdroam

flyingcod14 wrote: »

Commercial use? Hmm, I am a one man company so it has only had light usage hence my complaint. I have also been reading about the Limitation Act, so I might just fire off a kind letter to CB.com and see what happens.

fc

Well it was a business purchase so consumer protection legislation will not apply.

Even if CB listen, you may well have to prove that the fault is inherent, i.e. was present at the time of sale but not necessarily apparent then.

I think you'll find the Limitation Act only has relevance in consumer purchases, but am happy to be corrected on that.

wealdroam

flyingcod14 wrote: »

Edit: that is a used model, mine was brand spanking new.

Correction: Your printer was brand spanking new sixteen months ago.

It is no longer brand spanking new.

Maybe the suggestion was that you buy the used one and use parts to repair yours... or at least use up your newly purchased £70 ink.

sax11

I'm more shocked at the £70 for ink. Hope that was including VAT

Oh and just seen you used cleverboxes. No wonder it cost £200+ They will refer you to the years warranty and ask you to take it up wth HP.