Unwanted paid item no longer required or collected

fcol3401

Hi,

I hope I can get some guidance. I'm a single mum and at Christmas I has paid for a bike for my son and told the shop I would collect it on Christmas eve. To my horror, a few weeks later my ex said he'd already boughy our son a bike. When I contacted the shop he said there would be no refund only a 3 year credit note.

I explained what had happened and how id prefer my £100 as I didnt think my son would need another bike in this time frame, to which he responded with tough... thats my policy.

Do I have any legal rights as I paid for the bike upfront and no longer required it? I do know the bike was sold on.

Thanks
Fi

deanos

no you are not entitled to a refund unfortunately

frugal_mike

deanos wrote: »

no you are not entitled to a refund unfortunately

If they have sold on the bike then they will have to refund the OP or give them another bike. The shop can't keep the money and then sell the bike, they don't own the bike!

OP, go get the bike you paid for (or an equivalent), and then sell it. You'll at least make some of the money back.

Do remember though that when you pay for something in a shop you have no right to change your mind and get a refund unless the shop advertised a returns policy that said you could.

shaun_from_Africa

As deanos correctly says, the shop owner doesn't have to refund, in fact they don't even have to offer the credit note and could simply insist that you collect the bike if they reorder one.

What I would suggest you do is to accept the credit and use it asap to buy something from the shop. Do they sell cycling accessories or other goods that you could use or resell?
A 3 year credit note sounds good until the shop closes down or the owner changes the name, in which case you will lose the money totally.

Truepat

As others have said you are not entitled to a refund.
It is important to remember that, in the UK, deposits (and, in this case, payments) are non-refundable unless otherwise stated.

visidigi

Truepat wrote: »

As others have said you are not entitled to a refund.
It is important to remember that, in the UK, deposits (and, in this case, payments) are non-refundable unless otherwise stated.

That's not true I am afraid in regards to deposits.

The business has to prove provable losses on a deposit, otherwise they cannot withhold them.