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Sales of goods act problem
Four years ago i purchased a PS3 from Game and a couple of years later it broke down. It's only come to my realisation recently (last couple of months or so) that if a purchased item breaks down due to a manufacturing fault and not my own within 6 years of purchase then i can claim a refund/replacement using the sales of…
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New oven has no warranty?
Typically my oven broke (glass fell out of the door :mad:) yesterday and being only days away from Xmas and all the family coming to mine and having small children to feed every day I needed a new oven quick. Saw one on Currys website, only a cheap built in one so reserved online and sent husband off to collect it this…
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Tesco - SOGA doesn't apply to us
So here is the story. My wife buys a sun in the end of July sale for our hols in Oct. Comes home and washes it and it shrinks 5in. No longer a dress (unless you want to get arrested!) it's a now top. We take this back to Tesco (Bristol) with another dress of the same type, but different pattern. My daughter has this one…
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shares
i recently sold my shares on line and when submitting my sale i pressed the submit button several times now the company are asking for the certificates which i do not have and are going to charge me for those i do not have does any one know how much i will be charged for the certificates that i do not have :(
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Refunds to credit cards
I bought some goods which I had to return to the shop. they were happy to refund me - but I did not have the orginal credit card with me. they refused the refund - as it is against the law to refund to a different card - even if it is in the name of the same person. Is that correct?
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Problem with Swinton insurance credit agreement
I recently took out home insurance with Swinton insurance. I took out the insurance through the moneysupermarket the middle of October and I received my policy documents on the 16th November. Inside the policy document was a credit agreement which was stated that I had to sign and return within 14 days of the date on the…
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Courier signed my parcel receipt but no parcel
Hi I need some advise, I received a while you were out card from a courier company and the following day tried to ring the number but as expected at this time of year there was no reply. I sent my husband down to the depot the next morning and they have advised me that I have signed for the parcel the dat before and showed…
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Direct debit help
I've recently been charged for not having a payment ready for a direct debit. The Insurance companies handler charged me £30 for not having the funds in my account at the time they asked for it 00:01 on the day it was due. At the start of business that same day I deposited the money to cover the DD. As it wasn't there at…
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Problem with a fridge freezer - sales of goods act and an engineer report
My Hotpoint fridge freezer has developed a fault after 20 months of ownership, there is an extremely loud vibrating noise which shakes the entire house. It's so loud that it keeps us awake at night when it occurs and it normally lasts for around 5 minutes. We are also not on very friendly terms with the next door neighbour…
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Megabus Has Cancelled Me
I booked a Megabus return Journey between Cambridge and Oxford for 26th Dec & return 28th Dec. this was booked on 24/11/11. Yesterday 20/12/11 I received an email from them "Please note due to an administrative error some X5 services between Cambridge and Oxford that are not operating have been sold on the megabus website.…
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Ruined Christmas Dinner...
We have had a Beko fridge freezer for exactly a year now and it has broken twice leaving everything inside to defrost and ruin. Upon returning from a trip to Devon yesterday, we discovered the fridges fan had stopped again leaving ALL of our Christmas food ruined! My partner rang Currys the retailer this morning and was…
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Paying for a copy when I didn't recieve the original
Hi, I'm currently claiming against an ex-room mate for costs of bills through the small claims court. I sucessfully processed the claim up until the Judgement.. But thats not what I'm interested in... I had to ask for a "Copy of Judgement" to present to the defendant, and when I asked MCOL they told me they had to be court…
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Am I right in assuming??
....that the car I bought from a company for £3000 on instalments of 12X£250 with no interest, straight forward pay and its yours (illegal contract according to trading Standards) is now legally mine after it turns out I have paid £3682.99 and the company KNEW this but said nothing? They have also tried to repossess the…
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New MSE article - Visa / Mastercard Chargeback
Good to see that MSE have today produced an article that concentrates on debit card chargeback schemes. Previously this information was tucked away at the bottom of MSE's Section 75 Refunds article. An excellent improvement. Thank you MSE.
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Should my credit card company help me after fraud?
Hi, I bought a TV stand for over £300 from a company call cheapofficefurniture. Very pluasbale website, but it unfortunately appears to be a scam organisation. I cancelled my order after about 6 weeks, and eventually had conformation that the order was cancelled. However, they never refunded my money and have ignored all…
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Parcelforce can't remember who they delivered my parcel to. Help!
I sold a camera on ebay and sent it via Parcelforce. It was signed for, not by the addressee, and she did not get a card through to say where it was left. After multiple calls to parcelforce we're here: the driver can't remember which neighbour he left the parcel with and didn't log the address of this neighbour. Obviously…
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Broadway Travel - what are my rights?
Hi, I booked a mid week break with Broadway Travel back in November to travel in March - a full four months before departure date. We looked at reviews of the offered hotel and were very impressed. I received a phone call yesterday from Broadway Travel advising me that the hotel is fully booked and so they could offer me…
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so upset with B&Q and don't know what to do?? sos
On Friday 18th November 2011, my new bathroom suite was delivered by B&Q's subcontractors PJH Group. Unfortunately, the delivery was incomplete with the sink basin being absent. We informed the delivery man, who promised to log this as soon as he returned to the depot and reassured us that we should have the above said…
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what are my rights
I ordered a guest bed online on yesterday. They confirmed over the phone that they could deliver today. I completed the transaction over the phone. I have not recieved a confirmation email and I have tried phoning several times but cannot get through. It is now looking like there is also no delivery today. I need the bed…
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christmas Returns on faulty electricals after 28 days
I bought my son a printer for christmas, thinking i was being good i bought t early * 14th november* so i didnt have to rush about at christmas. i took the printer out of the box today to test it and the printer head is faulty the prints are green when they come out. I took the printer back to Comet and they said its…
