We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Courier signed my parcel receipt but no parcel

Options
Hi

I need some advise, I received a while you were out card from a courier company and the following day tried to ring the number but as expected at this time of year there was no reply.
I sent my husband down to the depot the next morning and they have advised me that I have signed for the parcel the dat before and showed him the signature, he instantly knew it wasn't mine as it looks like a child (not possible as children at school and H and I work full time!)
Anyway after a lot of discussing with the manager there it transpires that the courier signed the slip and left the parcel somewhere at the front of the house. He said he would come round and show us where it was left but no suprise he didn't show!)

We are now left with no parcel - not sure if it was left or not! and the courier company saying it was signed for (Yes by your courier!!!)

The parcel is from America so i can't get another one quickly.

Where do I stand with this? The courier is not helpful at all and the seller is in America (purchased through a Ebay Shop)

Do the courier company have to do anything more??

Thanks,

Comments

  • bod1467
    bod1467 Posts: 15,214 Forumite
    Your issue is ultimately with the seller - THEY contracted the courier, not you. Unfortunately you'll need to notify the seller and get the wheels turning for a replacement (or a refund).
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 351K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.6K Spending & Discounts
  • 244K Work, Benefits & Business
  • 598.9K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.3K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.