Ruined Christmas Dinner...

pink_hippoes

We have had a Beko fridge freezer for exactly a year now and it has broken twice leaving everything inside to defrost and ruin. Upon returning from a trip to Devon yesterday, we discovered the fridges fan had stopped again leaving ALL of our Christmas food ruined!
My partner rang Currys the retailer this morning and was first told our years guarantee was not valid as we had purchased it on the 20th, however it was only delivered on the 28th last year which was argued.
We have an engineer coming out on New Years eve but our question is, is there any way we can get some compensation or a replacement?

texranger

pink_hippoes wrote: »

We have had a Beko fridge freezer for exactly a year now and it has broken twice leaving everything inside to defrost and ruin. Upon returning from a trip to Devon yesterday, we discovered the fridges fan had stopped again leaving ALL of our Christmas food ruined!
My partner rang Currys the retailer this morning and was first told our years guarantee was not valid as we had purchased it on the 20th, however it was only delivered on the 28th last year which was argued.
We have an engineer coming out on New Years eve but our question is, is there any way we can get some compensation or a replacement?

if foods defrosted them just cook it and then when it cold find a relative with a freezer and see if they can store this until you need it or until yours is repaired.

peachyprice

You may have food cover on your home insurance.

Flyboy152

pink_hippoes wrote: »

We have had a Beko fridge freezer for exactly a year now and it has broken twice leaving everything inside to defrost and ruin. Upon returning from a trip to Devon yesterday, we discovered the fridges fan had stopped again leaving ALL of our Christmas food ruined!
My partner rang Currys the retailer this morning and was first told our years guarantee was not valid as we had purchased it on the 20th, however it was only delivered on the 28th last year which was argued.
We have an engineer coming out on New Years eve but our question is, is there any way we can get some compensation or a replacement?

First of all, it is four days before Christmas and there is still loads of food in the supermarkets, so your dinner is not "ruined." Secondly, if Currys is not forthcoming, try your home contents insurance.

Flyboy152

texranger wrote: »

if foods defrosted them just cook it and then when it cold find a relative with a freezer and see iof they can store this until you need it or until yours is repaired.

Not the cleverest bit of advice I have seen on here.

ilesmark

Flyboy152 wrote: »

if Currys is not forthcoming, try your home contents insurance.

Hasn't anyone heard of the 'satisfactory quality' provisions of the Sale Of Goods legislation, and how these override a manufacturers 1 year warranty ?

Also - and I am willing to be corrected on this point as I haven't got time to look it up - wouldn't this also allow a claim to be made for consequential loss?

Flyboy152

ilesmark wrote: »

Hasn't anyone heard of the 'satisfactory quality' provisions of the Sale Of Goods legislation, and how these override a manufacturers 1 year warranty ?

I was making a recommendation on the OP's immediate dilemma. I suggest you take more time to consider the wording in your posts.

Also - and I am willing to be corrected on this point as I haven't got time to look it up - wouldn't this also allow a claim to be made for consequential loss?

Then I suggest you find the time.

somethingcorporate

Yes, but it would require the OP to prove that the fault was inherent which at the moment Curry's are not disputing and looks like they will fix.

You could and should pursue Currys for the consequential loss of your food OP - we have seen it on the boards before where the retailer has paid out for things like this. Ask nicely.

If they do refuse like the above have all mentioned that often home insurance does have cover for fridge and freezer contents so it may be a quicker way of getting a resolution (but may cost you your excess).

ilesmark

Flyboy - are you on this forum for the sport of practising pedantry towards fellow MSE-ers or to actually help the OP? I suggest YOU read the post more carefully -that fridge-freezer has already broken down 3x in a year, making it highly likely IMO that it will happen again - and maybe the next time it will be a bit further down the line than 1 year and there won't be any chance to argue delivery dates.

As for your comment about finding the time to look up the law on consequential loss - sometimes its enough to make people aware of the possibility of something to prompt THEM to look it up.

Flyboy152

ilesmark wrote: »

Flyboy - are you on this forum for the sport of practising pedantry towards fellow MSE-ers or to actually help the OP? I suggest YOU read the post more carefully -that fridge-freezer has already broken down 3x in a year, making it highly likely IMO that it will happen again - and maybe the next time it will be a bit further down the line than 1 year and there won't be any chance to argue delivery dates.

As you don't know me, I'll assume you are just a little naive, rather than assume you are just another troll.

As for your comment about finding the time to look up the law on consequential loss - sometimes its enough to make people aware of the possibility of something to prompt THEM to look it up.

If you can't be bothered to look up the law on consequential loss, don't comment on it.

ilesmark

Flyboy152 wrote: »

As you don't know me, I'll assume you are just a little naive, rather than assume you are just another troll.

If you can't be bothered to look up the law on consequential loss, don't comment on it.

My first contribution to this thread may not have satisfied your exacting standards, but it was good enough for 2 other people to thank me. I wonder why this was.

Have a look at my posting history. If I was a troll it would have shown itself by now.

And who the hell are you to tell people what they can and can't post - a self-appointed moderator?